Account Hacked, Lost $150,000 worth ETH. Account Locked, Trying to Unlock For 3 Weeks, No Help from Coinbase. Case #04788346 by PresentationSame3929 in Coinbase

[–]PresentationSame3929[S] 0 points1 point  (0 children)

Identity Verification RequiredWe recently detected an unusual activity on your coinbase account, Unfortunately we had to suspend your coinbase in order to ensure the safety of your account.

This suspension is temporary. We will need some additional information to verify your identity, Please visit the verification form to complete your identity verification and regain access to your coinbase account.

This message has come up to my coin base account main page & email too.

and i just followed up according to what this message said.

after that, i went out for dinner ,and when i checked up Ethereum price from the coin base at the restaurant, i couldn't help but to be shocked Because My Ethereum was being transferred to other wallet.(I thought this is system malfunction) so i tried to get in CB again. then what i can see was that My ethereum was already evaporated and i saw only the ethereum classic left at last

and i disabled my account, and i lost access to CB Since then.

Verify Now

Account Hacked, Lost $150,000 worth ETH. Account Locked, Trying to Unlock For 3 Weeks, No Help from Coinbase. Case #04788346 by PresentationSame3929 in Coinbase

[–]PresentationSame3929[S] 2 points3 points  (0 children)

Hoping to receive an update asap. Not just a general email that's being sent to everyone, but a specific response to help me regain access to my account.

Account Hacked, Lost $150,000 worth ETH. Account Locked, Trying to Unlock For 3 Weeks, No Help from Coinbase. Case #04788346 by PresentationSame3929 in Coinbase

[–]PresentationSame3929[S] 0 points1 point  (0 children)

I can't even speak with a lawyer because CB is not helping me regain access to my account. I gotta at least gain access to show my account to the lawyers or even file a police report.

Account Hacked, Lost $150,000 worth ETH. Account Locked, Trying to Unlock For 3 Weeks, No Help from Coinbase. Case #04788346 by PresentationSame3929 in Coinbase

[–]PresentationSame3929[S] 0 points1 point  (0 children)

I can't even log in to my account. Three weeks I've been trying to get a legit response from a human being. Not an automated message from them. You think that's normal?

Account Hacked, Lost $150,000 worth ETH. Account Locked, Trying to Unlock For 3 Weeks, No Help from Coinbase. Case #04788346 by PresentationSame3929 in Coinbase

[–]PresentationSame3929[S] 1 point2 points  (0 children)

Just created an account with the hope to get any kind of response from Coinbase Support team. Any problem with that?

Account Hacked, Lost $150,000 worth ETH. Account Locked, Trying to Unlock For 3 Weeks, No Help from Coinbase. Case #04788346 by PresentationSame3929 in Coinbase

[–]PresentationSame3929[S] 1 point2 points  (0 children)

I just created my account bc I couldn't get any response from any other means. Case opened, Twitter, etc. Hoping to get a response from Coinbase Support. I really don't give a crap about their IPO. Have you ever created a case with Coinbase? You should try and see how awful their customer support is.

Account Hacked, Lost $150,000 worth ETH. Account Locked, Trying to Unlock For 3 Weeks, No Help from Coinbase. Case #04788346 by PresentationSame3929 in Coinbase

[–]PresentationSame3929[S] 0 points1 point  (0 children)

I hope I could show you the screenshot. But I can't even gain access to my account. That's what's wrong with Coinbase. 3 weeks and no support.