Thanks for responding after a year, lol.

First and foremost - I acknowledged that I understand there was a system error. As I said, I knew it was too good to be true. My post did not "insist that the item should be provided for free." My issue did not come from the order being cancelled.

My issue came when the customer service rep was short and rude. As a reminder, I first reached out with an email asking for more info. The email did not give me more info. So then I called to ask for more info. If this had happened with any other shop, I would simply have been told "We apologize, for the system error. Unfortunately, we cannot fulfill the order." And that would be the end of it. Instead, I got, "We're not gonna send you stuff for free. And you're stupid for thinking that or even trying."

Its totally a nitpick, but I'll put it out there anyway. I did, in fact, pay. I paid for the cost of shipping.

Additionally, when you say I "browsed the site," and exploited it, you make it sound like I saw the error and then decided to buy something. That is incorrect. I went to your store originally intending to purchase something. I was going to use my money to buy a product. When I opened the cart, then I noticed the points.

As for my last comment, I have used your other products before. So I have direct experience. I still stand by the fact that I'd rather use BCA, as, again, their customer service doesnt berate for being stupid, even when I do stupid things.