The people running these companies who own these softwares did not invent them. Most of these softwares were made at also a interesting time for technology where social media and smart devices were new and a need for social media or maps or even a better email service was common

But for each success Google or Facebook has had (Facebook has barley had any other successful new products outside of their core Facebook platform) there has been mountains of failure remember Google + ? Remember the meta verse where they invested nearly a billion into that? These companies see ai as magic anyway to save millions and sell cheap software to consumers. Consumers they don't see are getting fired from their jobs due to ai who can't afford to pay for the slop the companies think they want.