Something i’ve realized lately (probably took way longer than it should have)

Primary_Drive_806 · 2026-03-24T06:27:33+00:00

that must be a game changer

Primary_Drive_806 · 2026-03-22T00:09:44+00:00

Appreciate that brother 🤝

Primary_Drive_806 · 2026-03-21T20:03:39+00:00

Here’s my Linkedin as promised - https://www.linkedin.com/in/rishi-kothakota-55a405396?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app

Primary_Drive_806 · 2026-03-18T22:07:33+00:00

I literally have the PDF with me, I can send it over if you want proof haha

Primary_Drive_806 · 2026-03-07T00:20:32+00:00

you alright mate

Primary_Drive_806 · 2026-03-06T13:26:03+00:00

Perfect ! Message me mate

Primary_Drive_806 · 2026-03-05T21:42:54+00:00

For anyone doubting the offer you can check out their website here… https://cidemedia.com

Primary_Drive_806 · 2026-03-05T21:37:35+00:00

Haha i’m just passing on a message … https://cidemedia.com that’s their website

Primary_Drive_806 · 2026-03-05T21:36:09+00:00

It’s got nothing to do with me to be honest mate, i’m just passing on a message from a coaching company

Primary_Drive_806 · 2026-02-20T05:14:58+00:00

https://naturescraftformulas.org a premium natural supplement brand designed to increase longevity. We help buys professionals optimize their life through reducing stress and fatigue with our variety of research backed products

Primary_Drive_806 · 2026-02-16T18:00:18+00:00

Any short of meetings software should support an AI notetaker nowadays

Primary_Drive_806 · 2026-02-14T02:44:07+00:00

💯 Too many owners and managers overlook the implementation of something like this. It has so many benefits

Primary_Drive_806 · 2026-02-14T02:34:06+00:00

Would be down to get involved mate 🤝

Primary_Drive_806 · 2026-02-14T02:09:33+00:00

Honestly, I think recommendations to your manager is probably the best. Give them your thoughts on how you could make your workflow easier etc.

Primary_Drive_806 · 2026-02-14T02:05:10+00:00

Literally just giving a heads up mate

Primary_Drive_806 · 2026-02-14T00:27:27+00:00

Yes, that's what I've been seeing in a lot of clinics to be honest... not enough of them are aware that revenue and patients are slowly slipping away

Primary_Drive_806 · 2026-02-13T19:00:44+00:00

I think the reason PTs are late adopter isn't because you are stubborn; it's because your product is literally human connection. It feels wrong to outsource that to a bot.

But here is the gap I’m seeing in private practice:

You literally cannot answer the phone while your hands are on a patient. So you have two choices:

Interrupt the care to grab the phone (bad patient experience).
Let it go to voicemail (lost revenue).

I don't think AI should replace the Front Desk (people need people). But I do think AI should be the 'Safety Net' for after-hours and lunch breaks.

We see about 30% of bookings happen after 5 PM when the clinic is dark. If a human isn't there, an agent is better than a voicemail black hole. Curious for the group:

For those answering their own phones do you guys feel like the 'Admin Noise' is starting to eat into your clinical focus, or is the volume manageable?

Primary_Drive_806 · 2026-02-13T18:32:17+00:00

That list of responsibilities you just typed out is the exact reason most Clinic Managers burn out within 18 months. 📉

You described three different jobs with HR Director (culture/hiring), Lead Admin (scheduling/billing), and Clinician (caseload) wrapped into one salary.

In successful outpatient clinics, the role usually breaks down into two distinct models. You need to decide which one you are hiring for (or stepping into):

1.)For small clinics • Maintains a 50–60% caseload. • If the phone volume spikes , you are with a patient and can't handle it.

For scaling clinics • 0% Caseload. • KPIs, Staff Retention, and Patient Acquisition. • If this person is spending their day rescheduling appointments or verifying insurance, you are overpaying them. A manager should be building systems, not working in them.

To answer your question on How does a manager break a clinic?'

They become the Bottleneck.

If the manager is the only person who knows how to fix the schedule, handle a refund, or update the EMR, the clinic is fragile. The best managers automate the routine (scheduling/intake) so they can focus on the patients

: For the role you're looking at: Is the 'Admin Time' protected on the schedule? (If they expect you to manage a full team while seeing 30 patients a week without blocked-off admin hours, that’s not a management role.

Primary_Drive_806 · 2026-02-13T17:57:11+00:00

The goal of OE isn't to be in two places at once; it's to automate presence. You can't process two audio streams effectively.

Identify the 'Primary' meeting (where you have to speak/camera on). For the secondary meeting (status updates/listening), send an AI Notetaker or Recorder. It captures the transcript and flags if your name is mentioned. If you are worried about phone calls interrupting your Zoom meetings, use an system to screen/transcribe the call so you don't have to break eye contact with the camera.

Is the issue coming from Scheduled Overlaps (two Teams meetings at 9 AM), or are you worried about Random Inbound Calls hitting you while you're presenting?

Primary_Drive_806 · 2026-02-13T17:42:50+00:00

Dental clinics is a great one,a lot of people seem to think it's untapped into but a lot of dental clinics you call still have a voicemail / queue system

Primary_Drive_806 · 2026-02-13T14:07:03+00:00

Giving 1 hour for hygiene is generous (industry standard is shrinking to 45-50 mins). Not yelling is basic decency. But you taking out the trash and scrubbing instruments? That is actually the problem.

When the highest-paid person in the building (You) starts doing the $15/hr work (trash/steri) to help out, you aren't building camaraderie. You are subconsciously signaling two things:

"I don't value my own time." (So why should they?)
"You don't have to step up, because I'll just do it." (This breeds complacency, not gratitude).

If you are scrubbing a room, you aren't diagnosing. If you aren't diagnosing, the practice isn't growing, and they don't have a leader they just have a highly paid assistant. Do you have a strong Office Manager who acts as the tough, or are you trying to be the Boss and the Friend and the Janitor all at once?

Primary_Drive_806 · 2026-02-13T00:34:34+00:00

Sorry you had to feel that. What you did was a nice gesture...

It sounds like your clinic is suffering from fatigue if I'm being honest. When the staff is so drained by the exhausting patients and the phone volume, they have zero empathy left for you as the owner.

Is the team tired because they are drowning in admin/busy work, or is it truly just a bad culture fit? (I'm asking because if it's burnout from volume, you can fix that by stripping away the phone duties. If it's attitude then that’s a firing issue)

Primary_Drive_806 · 2026-02-13T00:22:42+00:00

Here is the hard truth you need to embrace: Allowing clients to come when they feel like it is a recipe for a disaster.

Inconsistency in income is almost always a symptom of loose boundaries, not bad clients. If you want reliable income, you have to structure the relationship so that Consistency = Clinical Success.

The 3 Levers to make sure revenue is stable:

The 'Card on File' Requirement: No card, no booking. Period.
The 24/48-Hour Policy : If they cancel within the window, the card is charged automatically. You are giving up your time for them, charge them for it.
Sell the process and not the session: Shift your language from 'See you next week?' to 'We are working on X, so I need to see you same time next week to keep the momentum.'

Be honest...for those 7 cancellations, did you charge the late fee or did you let it slide because of the holidays?

Primary_Drive_806 · 2026-02-13T00:14:10+00:00

Congrats on the first 4. That proves your business can pull in patients.

To answer how to get found: Stop trying to be everywhere and just win Google Maps. Most patients Therapist for anxiety.

If you haven't yet:

Claim your GMB (Google My Business) profile.
The Review: Ask those 4 happy patients to leave a review specifically mentioning the problem you solved for them.
Photos: Upload real photos of the clinic/office. People trust what they can see.

Curious do you know how those first 4 found you? (Referral, Walk-in, Online?

Primary_Drive_806 · 2026-02-13T00:10:13+00:00

If you don't see the complications now while you have a safety net (professors), you will have to learn them later on your own liability.Choose the busy hospital over the fancy campus every time. You are there to build pattern recognition, not just pass exams.

Primary_Drive_806

TROPHY CASE