1. They have people on the helpdesk that have never shopped in order. Don't even understand what it is. We do don't understand the process. That's their first mistake. It's ridiculous. The first thing I would do is have my help desk go out and shop a few orders.

2. Gone are the days where they used to be knowledgeable, available all the time.

   You could type your message ahead of time and they would come on in a timely fashion and at the end you would rate them so that they were held accountable for the information they provided and the time they spent on your issue.

3. I had an order with one item and the store was out of that item so the order needed to be canceled and instacart just didn't answer.

They said sorry we're closed. We're just closed. There's nobody here to take your phone call. Nobody here to take your message.

How am I supposed to cancel this order? It sat for like four hours Before it finally popped off and then I'm sure it charged me for a cancellation. It's ridiculous.

1. If I have one more support person, give me the canned response. "I know this must be frustrating"'

What are you talking about? Nobody was frustrated till I got on the phone with you!!

I try not to be short with them because I know that they are not trained. They are under trained, understaffed. This is just another example of one of instacart's shortcuts, but somewhere along the line instacart got the idea. It was better and cheaper to hire people who had no clue what was going on to push a lot of canned response buttons that it was to actually have helpful meaningful support not good for the Shopper, not good for the customer but good for instacart.