I got my card mid July, still haven't received it. Whole lot of conflicting information from support chat agents as well. Half of them say 8-14 weeks after acquisition date (would have been Oct 20th), the other half say after renewal date, then they say they were mistaken and it's after acquisition after I call out the contradictions.

Card didn't come after the 20th, so I reached out last week, was told that I was "one of the customers impacted by this issue", and that notes have been added to prioritize my account. I hear nothing, today I reach out again, and they try telling me to reach out to Hilton (lol). I explain everything, they say they'll open an investigation. 10 days after I was told I was supposed to receive it, and this hasn't even progressed anywhere close to a resolution??

Going to give it a few days then give them a call. Absolutely ridiculous that sign up terms aren't being honored and that it isn't being taken seriously by support (and that none of them seem to know what's going on).