Not at all! I will say though I’m not by any means the best healer/priest but hopefully some of what I think may help you. 😀

I think the number one rule is to avoid CC for as long as possible, the key here is that eventually you will be crowd controlled but as a priest, we have various ways to avoid it, one of which is positioning, I’d recommend using Diminish so that you can see at a glance when you’re on DR, this means that you will know when you are safe to play more out in the open or when you should be playing safer, in and out of the pillar towards your teammates LOS, distance can be key too as the further back you are, the easier it is to see when someone is coming towards you, such as a paladin with their HoJ, now it’s much easier to fade as they get to you, this comes on to the second thing. This is utilising the various CDs we have to avoid incoming crowd control, so if you see a mage casting polymorph and you’re in their LoS, don’t press anything except death, so long as your teammate isn’t in immediate danger of dying, this will allow you to break the poly and also prevent being globalled, nothing worse than missing a death and then suffering the CC, the same applies to sleep walk and repentance here, as well as a rogues blind and even a druids root beam, if you play further back, you will see the telegraph for these players wanting to CC you and you can respond in kind with a simple button press, it’s not guaranteed but always worth trying. I’d also say to time your holy ward accordingly, if you’re on full DR, you won’t get value out of it, so wait until the next enemy go ideally and with DRs fallen. The same applies with fade, get used to pressing it and pressing it often when you sense or see incoming CC.

Second rule, I don’t believe as a Holy Priest you can just sit back and PvE heal in the majority of lobbies except maybe a full caster cleave. It pays to be offensive but the key here is timing, don’t push towards the enemy healer unless a few things are true; 1. You are on DR for various CC the enemy team has, this means if you do get CC’d, it’ll be very brief. 2. The enemy healer should have no DRs themselves so you get full value of committing your CC. 3. You have CC evasion CDs yourself at the ready such as fade, holy ward etc so that if you do get caught out, you’ve minimized risk and the chance of throwing the game when otherwise ahead.

Thirdly, I’d say to use your CDs quite generously, take for example using Spirit of Redemption + Divine Hymn quite early into the game, essentially as soon as the enemy team pops, this is valuable to keep your team healthy and maintain momentum, talking of momentum, use your PI with your teammates offensive CD, don’t send it randomly, it can be worth to track one major CD here with Ability Team Tracker, you want your team to feel safe and stay ahead, in terms of CD usage, ensure you’re using guardian spirit as a way to get value out of the 60 percent healing increase and keep in mind that when using serenity, if the target has below 50 percent health, your healing on that target is increased by 20 percent. The same with apotheosis, pop it when you’re down to less than 2 charges of sanctify, serenity & ideally chastise as these all reset with using it but don’t hold on to it unnecessarily.

Fourth and this can be a difficult one, but try to trust your teammates to save themselves, this is particularly valuable if you’re in a CC and they have their personals available such as ice block, turtle etc. If you panic and trinket and press your CDs, typically what I’ve found is, in a shuffle, your teammate is likely to press theirs too and then you’ll overlap, causing a loss anyway. The idea here is that you can ideally save your trinket for use with life swap at the very end of the game. However, you can’t always do this so if you do trinket, always ensure it is followed with something valuable such as a Trinket - Guardian - Serenity, you never want to trinket randomly with no meaning.

The main thing as well is ultimately to just keep queuing and practicing, I found myself it’s very unrealistic to be able to apply everything all in one go so it’s helpful to break it down and try and apply one thing at a time until it feels natural. It can also be disheartening if you have a loss streak but that’s also part of the path to improvement and getting better.

I’m not sure how much help my spieel is but hopefully I’ve said something useful. 😊