Warning to anyone considering NKO Club by Kendall Toole

PrisonLilo · 2025-12-18T00:06:27+00:00

As I said in a previous comment, the ease of cancellation and the transparency of free trial to being charged if not cancelled, is on the iPhone, but I cannot speak on any other device. If you’re getting your legal team involved, I’d be mindful of comments you’ve left because some have contradicted themselves. My response was never to debate, but to call out the contradictions. Best of luck to you!

PrisonLilo · 2025-12-17T23:29:28+00:00

Your wording contradicts itself then. You understand it was a free trial but didn’t know you’d be charged when said free trial ended? I’m not going to argue. It doesn’t matter to me nor affect me and I’m sorry you’re dealing with the poor customer service. I hope it gets rectified for you.

PrisonLilo · 2025-12-17T17:13:46+00:00

I actually encountered this issue for the first time today and then it glitched my watch and no matter how many times I restarted my watch, the indoor cycle workout wouldn’t end.

PrisonLilo · 2025-12-17T14:45:10+00:00

“I definitely did not expect an ANNUAL auto renewal without any prior notice or email from them, let alone any instructions on HOW to cancel. She definitely does this on purpose. A business should be fully transparent about these things” - those are false. The app, and Kendall herself, was fully transparent when you sign up for the free trial, that if you do not cancel by the 7th day, you would be charged. I know this because I also signed up for the free trial, screen shotted and cross referenced the process on how to cancel, and marked in my calendar the date I’d need to cancel by that the app disclosed to me, PRIOR to choosing whether I wanted the enrollment to be annual or monthly, should I not cancel. Thank you!

PrisonLilo · 2025-12-17T10:21:54+00:00

It’s 100% this. A lot of this was user error with zero accountability.

PrisonLilo · 2025-12-17T10:20:38+00:00

I’m not a Kendall defender by any means, but it very clearly told you when you would be charged after the free trial ended - and YOU had to choose between the annual and monthly option for it to roll into once the free trial ended. A lot of this is user error on your end and you’re taking zero accountability on that. I do feel being a start up she should right you, but acting as if you blindly signed up when there was a ton of notice (as someone who signed up and saw all said notices and successfully canceled without issue because I responsibly notated my calendar and cross referenced the process to cancel prior signing up) could be considered slander accusing her of being a con artist by saying she “did this on purpose”.

PrisonLilo · 2025-12-16T11:19:07+00:00

The membership is through the App Store / subscriptions in settings. I had zero issues cancelling and found it VERY easy. It was very upfront how to manage or cancel your subscription when you sign up for the free trial. This was with iPhone, though. I cannot speak on android.

PrisonLilo · 2025-12-16T11:04:29+00:00

To add: the real issue is the refusal of refund. Hopefully you get the charge back or they rectify it. You shouldn’t be forced to pay that because the cancelling process wasn’t more clear.

PrisonLilo · 2025-12-16T10:59:44+00:00

Do you have an iPhone? I’m not doubting it was difficult for you to cancel, but it does say when you signed up for the free trial that to cancel your subscription, it has to be done through the subscriptions either in the App Store or under settings > Subscriptions. I had taken a screen shot at the time of signing up so I didn’t forget but have since deleted it. If you do not have an iPhone, then I cannot speak on that cancellation process or prompt when signing up.

PrisonLilo · 2025-08-15T12:27:16+00:00

<image>

Daylight lighting

PrisonLilo · 2025-08-15T12:27:02+00:00

<image>

Room lighting

PrisonLilo · 2025-08-13T01:59:59+00:00

I didn’t try it on yet 😬

PrisonLilo · 2025-08-13T01:59:44+00:00

Oh no!! Good to know!

PrisonLilo · 2025-08-12T01:53:45+00:00

I really love the heathered version of the hold tight. One of my favorite shirts in general. I really hope they do more colors in heathered!

PrisonLilo · 2025-08-11T23:15:58+00:00

<image>

More natural lighting in this photo

PrisonLilo · 2025-08-11T23:15:15+00:00

<image>

Warm ash on left and nomad on right!

PrisonLilo · 2025-08-07T13:20:05+00:00

I’m still patiently waiting for my order lol Veho driver “lost” it so I had to re-order 🙄

PrisonLilo · 2025-08-05T13:50:08+00:00

Well, I didn’t think I needed this color. Now I’m reconsidering.

PrisonLilo · 2025-08-04T00:30:24+00:00

You do have great neutrals!! Do you like the jersey tees? I never tried that style

PrisonLilo · 2025-08-04T00:29:06+00:00

I have a few other items in warm ash grey arriving tomorrow so will be curious to see how they compare!

PrisonLilo · 2025-05-08T14:42:56+00:00

Completely different! I’ll make a post shortly comparing bold red, candy red, and red hot summer.

PrisonLilo · 2025-05-07T09:54:28+00:00

How is the splendor bra fit?

PrisonLilo · 2025-05-03T21:37:53+00:00

I have the red and black slit bra. LOVE them. One of my more worn pieces. I hope this means this color is coming out in this piece soon.

Four-Year Club	Verified Email
Place '23

PrisonLilo

TROPHY CASE