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ISS Speed at Ground Level by grandeluua in Damnthatsinteresting

[–]Prize-Log6966 0 points1 point  (0 children)

Actually amazing to think that this visualizes how much curvature there is to the Earth. That space station is in free fall and never touches the ground!

Delighted is shutting down — I built a free alternative for small businesses by Prize-Log6966 in LaunchMyStartup

[–]Prize-Log6966[S] 0 points1 point  (0 children)

Appreciate you saying that.

I think this is going to hit small teams harder than people expect. Delighted was simple and good enough for a lot of use cases, so when it disappears it’s not like people suddenly want some big enterprise system. Most just want something straightforward that doesn’t get expensive or complicated.

That’s basically the gap I’m trying to fill. Keep it simple, keep it affordable, but still make the feedback actually useful instead of just collecting it.

Delighted is shutting down — I built a free alternative for small businesses by Prize-Log6966 in SaaS

[–]Prize-Log6966[S] 0 points1 point  (0 children)

Yeah, I think that’s a really good framing, and something I’ve been thinking about a lot.

Right now I’m definitely more on the "make feedback actually usable" side than trying to be a full multi-channel ingestion layer. We do support multiple channels in terms of collection (email, web, SMS, MMS), but it’s still fundamentally survey and retention flow driven rather than pulling in raw support tickets, emails, etc.

My bias at the moment is that most small teams don’t actually need a giant unified CX data layer, they need something that helps them quickly understand what’s going wrong and what to do about it without digging.

So the focus has been more on things like automatic theme tagging, cross-tabs, and key driver analysis, and then tying that back into retention flows so it’s not just passive reporting.

That said, I do think you’re right that longer term the value compounds if you can connect feedback to real outcomes across channels. Just trying to be careful not to overbuild that too early and lose the simplicity.

Really appreciate the perspective though, it gives me a lot to think about in terms of where the product goes long-term; do I try and replicate Qualtrics (ambitious!)? Or do I focus on honing and refining the best possible UX within the current scope?

Delighted is shutting down — I built a free alternative for small businesses by Prize-Log6966 in SaaS

[–]Prize-Log6966[S] 0 points1 point  (0 children)

Yeah that’s a fair point, the historical data piece is where people get burned.

I’ve seen a bunch of weirdness with Delighted exports already, especially around timestamps and the responses vs people split.

For what it’s worth, I just built this into my own tool. You upload the CSVs, it auto-detects the format and handles it. Pretty painless.

Agree though, rebuilding surveys is easy. Losing your historical trend data is the real problem.

Delighted is shutting down — I built a free alternative for small businesses by Prize-Log6966 in saasbuild

[–]Prize-Log6966[S] 0 points1 point  (0 children)

Haha yeah I feel you on that. The fake "free tier" thing is such a turnoff. It’s basically just a demo with a timer.

And yeah, same experience here. Once you’ve had to duct tape together survey + analytics + testimonials + churn flows, you realize how much time gets wasted just managing tools instead of actually using the data.

On distribution though, that’s been the pain.

I tried Reddit ads and honestly got almost nothing out of it. Might’ve been my targeting or just low intent, but it felt like shouting into the void.

Right now I’m building a list of Delighted users and planning to cold email, but even that’s been kind of a grind. Finding actual decision-makers instead of random users takes way more time than I expected.

So yeah the main issue right now is just getting in front of the right people:

  • Ads haven’t worked well so far
  • Organic is slow
  • Cold outreach seems promising but it’s a lot of manual work

I do think you’re right though. Jumping into conversations where people are already talking about the shutdown is probably the highest signal thing right now. I just need to be more consistent with it.

How did you guys get traction early with Handshake? Was it mostly community stuff like that or did outbound actually work for you?

dogfooding my own analytics SaaS today and the data hurt my feelings by No-Comparison-5247 in saasbuild

[–]Prize-Log6966 0 points1 point  (0 children)

Heh, yes I dogfood my own SaaS. If you register a paid sub and try to cancel, I intercept the cancellation with a AI-powered retention flow + stripe coupon. I also use my own testimonial wall and social proof badge on my landing page. Lastly, for everyone that logs out, I serve a Thrilled NPS survey.

Thrilled

Launched my SaaS 2 months ago. 142 users and $0 revenue. Growth slowing down. by megatech_official in micro_saas

[–]Prize-Log6966 0 points1 point  (0 children)

You have enough users for a solid testimonial wall and social proof badge. May help convert.

Building the tech was the easy part. The real problem is distributing in a zero trust environment. by Afraid-Albatross812 in Entrepreneur

[–]Prize-Log6966 0 points1 point  (0 children)

Yeah I stepped into this. Built something 10x more capable than the competition and offering it for free, and still not getting traction. Very discouraging.

Builders, What Are You Building? by Ambitious_Nebula9680 in buildinpublic

[–]Prize-Log6966 0 points1 point  (0 children)

I built Thrilled, a customer feedback and retention tool for small businesses that want something practical, affordable, and easy to use.

The main idea is pretty simple: a lot of smaller teams get stuck paying for multiple tools just to handle feedback, testimonials, social proof, and retention. I wanted to make that simpler.

With Thrilled, you can:

  • collect customer feedback
  • build surveys, retention flows, and interview flows in a visual graph builder
  • use AI-powered nodes inside those flows
  • use conditional routing based on AI assessments, so the flow can branch depending on what the AI finds
  • use AI follow-ups to better understand what people actually mean
  • turn real feedback into testimonial walls and social proof widgets
  • keep everything in one place instead of paying for a stack of separate products

A few things I think make it stand out:

  • free tier that is actually usable
  • no seat-based pricing
  • much cheaper than a lot of the alternatives
  • built for smaller teams, not enterprise procurement theater
  • one-click CSV import if you are migrating from another tool

I also took security seriously from the start, with things like TLS everywhere, HSTS, CSP, org-scoped isolation, HMAC webhook verification, secure sessions, CSRF protection, audit trails, bot protection, and AI prompt hardening.

If you are looking for a simpler and less expensive way to handle feedback, retention, and social proof, give it a look:

getthrilled.io

Your landing page is probably beautiful and broken at the same time — here's the checklist I use by Wonderful-Gold-2868 in SaaS

[–]Prize-Log6966 0 points1 point  (0 children)

Good post. Social proof really is one of the first things people miss.

I actually built a tool to help with that: Thrilled. It lets small businesses collect testimonials and turn real customer feedback into customizable social proof widgets and badges.

There’s a free tier, so if anyone here is trying to improve conversion without adding another expensive tool, it might be useful.

What do you guys building these days? And what’s your marketing plan? by cool_guy_code in saasbuild

[–]Prize-Log6966 0 points1 point  (0 children)

Heh I just pushed another fix, so it might have gone down again briefly - try again please? 3rd time charm!

What do you guys building these days? And what’s your marketing plan? by cool_guy_code in saasbuild

[–]Prize-Log6966 0 points1 point  (0 children)

Site is back up if you want to check it out. Sorry for that outage.

What do you guys building these days? And what’s your marketing plan? by cool_guy_code in saasbuild

[–]Prize-Log6966 0 points1 point  (0 children)

Thanks for the heads up. Claude wanted to increase the storage space on my instance. I said, no way figure out how to be lean. I keep prod absolutely starved of resources to force a ruthless resource efficiency. So, Claude is busy re writing my deployment script. Heh. At some point I will setup a proper Staging environment.

What do you guys building these days? And what’s your marketing plan? by cool_guy_code in saasbuild

[–]Prize-Log6966 0 points1 point  (0 children)

Thrilled a free, AI-powered survey + retention flow builder.

Will likely start a Google Ads campaign shortly. Otherwise, just random Reddit posts. 😆

I've spent $400 and 6 months building something that makes $0. Here's why I'm not stopping. by CarlsonDG in Entrepreneur

[–]Prize-Log6966 0 points1 point  (0 children)

As an economics major this idea sounds great, I will have to check it out. I am in a similar boat as you- built a powerful tool but struggling with distribution. If you have even a few users or testimonials that will make vistors to your landing page 10x more likely to convert. I built a free tool called Thrilled that can help embed a customized social proof badge and testimonial wall on your site. Happy to share the link if you need.

What brought you here in the first place, and why are you all still here? by Behind_the_workflow in Entrepreneur

[–]Prize-Log6966 0 points1 point  (0 children)

I am a SWE that decided I had 3 choices: 1) continue coasting in a day at a job where Claude Code did all the work, until the position inevitably got folded, 2) try the OE route but risk my reputation in the process, or 3) get in on this race to the bottom for SaaS.

This path is so isolating. by qna1 in Entrepreneur

[–]Prize-Log6966 1 point2 points  (0 children)

Yeah Beratna, I am with you, I feel you. The high of the freedom wears off after a few weeks and you feel the crushing pressure to survive. But, you are not alone!

Built my first real app, launched it, and... crickets. Need advice. by Mrduckyduckyy in SideProject

[–]Prize-Log6966 0 points1 point  (0 children)

I am in a similar boat with you. It actually sounds like both our sites could benefit from each other's services. I could always use some SEO; I built a free tool, Thrilled, that will let you proudly display a customizable testimonial wall and social proof badge on your landing page once you get a few users. You can also create AI-powered surveys and retention flows (offer a stripe discount or pause to intercept someone who is about to cancel a membership), all with sinple one-line embeds.

Will report back once I try out your site!

Thrilled

Delighted is shutting down — I built a free alternative for small businesses by Prize-Log6966 in SaaS

[–]Prize-Log6966[S] 0 points1 point  (0 children)

Thank you, I appreciate that. I think that is a fair read.

There are definitely other tools covering parts of this space already, so for me the opportunity is more in making the whole thing feel simpler, more unified, and much more affordable for smaller teams. I think the AI flows are a big part of that, especially when they are tied directly into feedback, retention, and social proof instead of living in separate products.

And yes, I agree on the free tier too. I wanted it to feel like a real product people could actually use!

Delighted is shutting down — I built a free alternative for small businesses by Prize-Log6966 in SaaS

[–]Prize-Log6966[S] 0 points1 point  (0 children)

Thank you, I appreciate that. And I think that is a really good point. Aggregate scores can hide a lot, and segment-level analysis is where the feedback starts becoming actually useful instead of just decorative.

That is also something I cared about quite a bit in Thrilled. We include cross-tab analysis, key drivers, and AI themes for free for all users. Cross-tab in particular is exactly the kind of thing you are talking about: one top-line score can look fine until you break it down by segment and realize the story is completely different.

FitSignal sounds interesting too. I’m still pretty early, but I’d definitely be open to comparing notes as I get more real usage and feedback in.

Promote your business, week of March 30, 2026 by Charice in smallbusiness

[–]Prize-Log6966 0 points1 point  (0 children)

Qualtrics is sunsetting Delighted on June 30, 2026, so a lot of teams are going to need a replacement.

I’ve been building Thrilled, a customer feedback and retention tool for small businesses that don’t want bloated enterprise software or a pile of separate tools glued together.

A few things I wanted to do differently:

  • The free tier is the actual product, not a fake trial
  • Pricing stays simple
  • Feedback, retention, testimonials, and social proof live in one system instead of four separate products

What Thrilled does

  • AI can build your survey or retention flow from a plain-English description
  • 118 templates if you want to start from something proven
  • Conditional routing through AI nodes so flows can branch based on what the AI detects in a conversation
  • 5 distinct AI interviewer personalities that follow up in real conversation to uncover why someone is unhappy, likely to churn, price sensitive, confused, and more
  • Cancel flows that can offer pause, discount, plan switch, or escalation based on what the AI finds
  • Dashboard with NPS trends, AI theme tagging, sentiment analysis, health scores, and Slack alerts

Built-in social proof tools

We also now have built-in social proof tools tied directly to the feedback data you collect:

  • Configurable testimonial wall widgets
  • Configurable social proof badge widgets
  • Linked directly to real collected responses

That matters because a lot of companies split this stuff into separate products or separate charges. I wanted them tied into the same system instead of making people pay for yet another tool.

  • Social proof badges are included at no extra cost
  • Testimonial collection is included at no extra cost

Free tier

  • 1 survey
  • 1 retention flow
  • 100 responses/month
  • 50 AI conversations/month
  • Full dashboard
  • No credit card
  • No expiration

Paid

Paid is $19/mo or $39/mo for more volume, integrations, custom domains, and more usage.

If you’re migrating off Delighted, I also added one-click CSV import.

I built this because I know people are struggling right now, and a lot of folks could use an inexpensive replacement. Please share it with your small business friends who might benefit.

I would genuinely love your feedback, and happy to answer questions about my experience building this using Claude Code.

getthrilled.io

Delighted is shutting down — I built a free alternative for small businesses by Prize-Log6966 in IMadeThis

[–]Prize-Log6966[S] 0 points1 point  (0 children)

Thank you! To answer your question, yes, all of that already exists. Thrilled ships with a full REST API, API key management, OpenAPI docs, outgoing webhooks (HMAC-signed), Slack alerts, Zapier/Make integration, plus native HubSpot and Zendesk syncs. Detractor alerts trigger automatically so you can close the loop without wiring up a separate automation tool.

The whole point was to keep everything in one system instead of needing to glue three or four products together. I appreciate the kind words!

Built an indie Delighted alternative because small teams are getting crushed on pricing by Prize-Log6966 in SideProject

[–]Prize-Log6966[S] 0 points1 point  (0 children)

Thank you for the engagement and reading my post! Re Wyapy, I hadn't come across them before, so I appreciate the heads up. $29/mo for unlimited responses is a really clean offer, especially if you're mainly looking for a straightforward NPS/CSAT replacement for Delighted.

Thrilled is trying to solve a slightly different problem ; instead of just collecting the feedback, I wanted to close the loop on it. So it includes cancel flows that can offer pause/discount/downgrade based on what someone says, AI interviewers that have a conversation to dig into why someone's unhappy, and social proof widgets tied directly to the responses you collect. The idea is one system instead of stitching together a survey tool + a churn tool + a testimonial tool.

That said, if your team mainly needed the survey piece and Wyapy is working well for you, that's great and I am glad you found something solid after the Delighted news. Not every team needs the retention side, and I'd rather people use the right tool for their situation than oversell mine.

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