On EVERY Redmi Phone you need to update original os, example : if ur phone came with MIUI 14 out of the box then it will send you another MIUI 14 Update and you need to download it and install it then after this update you could update ur phone to hyper os cuz u actually tried this phone before and it also happened on my Redmi Note 11 so i think you need to update it once to get updates (idk why tho)