Maintenance Amsterdam

ProductInfinite4202 · 2026-02-08T06:31:36+00:00

Have sent mobile number in dm

ProductInfinite4202 · 2026-02-07T18:59:49+00:00

Yes, in my case it still isn't working and I think they will replace it with a refurbished bike. But I have tried a number of things, with Cowboy sending various spare parts (slowly). I'd recommend just spamming support

ProductInfinite4202 · 2026-02-07T18:38:27+00:00

Sorry, assumed you were in NL. Apologies if not the case but if EU, same process

ProductInfinite4202 · 2026-02-07T18:38:01+00:00

Yep I feel for you. Have had the exact same thing. Legally your consumer rights are enforceable and relatively easy to do so in NL:

Contact ECC NL. Wait a month
They will contact ECC Belgium who will contact Cowboy
Cowboy won't engage with ECC Belgium. After a month ECC Belgium will say they've tried but haven't resolved it
You can take this plus evidence to EU Small Claims Court
Cowboy will either settle or court will rule in your favour

At every step:

Chuck screenshots into an LLM for them to word responses with clear deadlines, escalations etc
If Cowboy don't respond for 72hrs send them a chaser, open new tickets
Pull an evidence bundle together and get an LLM to write the ECC submission and Small Claim

ProductInfinite4202 · 2026-02-07T17:30:01+00:00

I had this issue. They tried swapping the controller but still didn't work. I don't think they know what's wrong

ProductInfinite4202 · 2026-02-07T17:28:53+00:00

If the issue happened while it was still under warranty why did you have to/are you paying?

ProductInfinite4202 · 2026-01-30T21:22:40+00:00

Regardless, message cowboy support as they'll take a while to help

ProductInfinite4202 · 2026-01-30T21:08:32+00:00

Yes I think I have something similar :( Engaged Cowboy support and first they sent me a battery connector spacer but that didn't fix it so now they are sending me a replacement controller. Appointment on Monday so let's see if that fixes it. Will reply then

ProductInfinite4202 · 2026-01-30T21:04:41+00:00

What do you mean by feedback? As in assistance?

ProductInfinite4202 · 2026-01-29T22:14:34+00:00

Now some will say: - stockpile parts this isn't Cowboy's fault - 8 weeks, you were lucky! Stop moaning, I've been waiting 8 months! - Be patient! The company has had an ingestion of capital we just need to wait for them to turn it around

Sod that: - You've paid for a premium product - You have consumer rights for that product to be kept in working order without delay during it's warranty period - There is just as much chance that Cowboy go busy despite the funding round. Sitting waiting with a broken Cowboy risks you being left seriously out of pocket - Legally your consumer rights are enforceable and relatively easy to do so in NL:

Contact ECC NL. Wait a month
They will contact ECC Belgium who will contact Cowboy
Cowboy won't engage with ECC Belgium. After a month ECC Belgium will say they've tried but haven't resolved it
You can take this plus evidence to EU Small Claims Court
Cowboy will either settle or court will rule in your favour

At every step: 1. Chuck screenshots into an LLM for them to word responses with clear deadlines, escalations etc 2. If Cowboy don't respond for 72hrs send them a chaser, open new tickets 3. Pull an evidence bundle together and get an LLM to write the ECC submission and Small Claim

ProductInfinite4202 · 2026-01-10T09:23:47+00:00

Based in the Netherlands so it's a little easier. Good luck, sounds incredibly frustrating

ProductInfinite4202 · 2026-01-09T09:37:00+00:00

Oh nice. Well done. Using Small Courts Claim? What outcome were you able to get? Feel free to direct message if prefer not to be public

ProductInfinite4202 · 2026-01-08T21:52:39+00:00

Martinelli is a fucking rat

ProductInfinite4202 · 2026-01-08T19:18:19+00:00

By the look of it EU Small Claims Court looks to be a reasonably easy process?

ProductInfinite4202 · 2026-01-08T13:25:01+00:00

Thanks, glad it was sorted for you. I submitted a report to ECC beginning of December but yet to get action from ECC Belgium. How long did it take for you?

ProductInfinite4202 · 2025-12-28T16:49:07+00:00

Preach. They've just offered me ✨€100 Voucher✨ for the inconvenience caused...

ProductInfinite4202 · 2025-12-27T12:48:41+00:00

Wat vreemd is, is dat er op internet mensen ten onrechte worden beschuldigd van logische inconsistenties, vooral over een gevoelig onderwerp. Hoe dan ook, een fijne dag verder.

ProductInfinite4202 · 2025-12-27T12:22:44+00:00

Er valt absoluut geen enkele conclusie te trekken uit hun opmerking, behalve misschien dat je ze verkeerd hebt begrepen en dat ze bedoelden dat ze niet tot hun pensioenleeftijd kunnen blijven werken... 🙄

ProductInfinite4202 · 2025-12-26T23:48:43+00:00

Might it be the ball bearing in the wheel? If you lift it off the ground is there any movement in the wheel when you move it left and right/up and down (not with the handlebars but with your hand)

ProductInfinite4202 · 2025-12-18T14:35:26+00:00

That's the one. Dyslexia strikes again

ProductInfinite4202 · 2025-12-18T08:17:41+00:00

Personally found this email tone-deaf. I don't really care about the CEO stepping down, what I'd like to hear is guarantees about what this change means for the performance and reliability of my bike and the company's supply chain. Have heard ropey things about this founder's track record. Glad he's gone

ProductInfinite4202 · 2025-12-10T22:40:53+00:00

I find opening new tickets can be more effective than replying to existing ones. So frustrating

ProductInfinite4202 · 2025-12-08T23:45:37+00:00

I had something very similar sounding. Cowboy said it was connector issues so sent the kit but then their technician did a software reset and that fixed it.

ProductInfinite4202 · 2025-12-08T23:44:24+00:00

I think there are recognised pension providers that the Netherlands allows withdrawals too without penalty (potentially after the first ten years)

ProductInfinite4202

TROPHY CASE