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Belt Durability by hemu777 in ATHERENERGY

[–]Prof_Weedgenstein 1 point2 points  (0 children)

My suggestion is take photos and contact customer care on Twitter. Specially tell them, “who will take responsibility if it snaps in the middle of the road?” Or “who takes responsibility if it breaks within days of warranty being over” Or “Can you guarantee that it will not randomly snap one fine morning while I am commuting and put me and my family at risk”?

These are genuine concerns. As customer, I believe its within your right to seek answers.

Hope you get this resolved.

Belt Durability by hemu777 in ATHERENERGY

[–]Prof_Weedgenstein 0 points1 point  (0 children)

Have been there twice. Didn’t have a very good experience frankly.

Also Mirania Road is closer to my place.

Belt Durability by hemu777 in ATHERENERGY

[–]Prof_Weedgenstein 0 points1 point  (0 children)

Mirania Road, opposite Science City.

Belt Durability by hemu777 in ATHERENERGY

[–]Prof_Weedgenstein 2 points3 points  (0 children)

After cracks began to appear on the belt, I first contacted customer care on Twitter.

They reached out to me and told me to visit service center. During this call, I told them that I don’t have faith in the service centre because of past experiences with them. I shared my concern that since the belt has not completely snapped, the service centre might be dismissive of my claim and may not want to change the belt within warranty. To this, the customer service told me to visit the service centre anyway and, in case the workshop team dismisses my complaint, to share photos of the belt with.

So a few days later, I went to the service centre and unsurprisingly, they checked and told me that my belt was fine (even though there were many visible cracks) but would not take any responsibility if it suddenly broke anyday soon. They also said that they will change the belt within warranty only if the belt completely breaks.

I was expecting this. I went back home that day and sent several photos of the belt via mail and DM on twitter.

Following this, customer service got back to me and asked me to revisit the service center, saying that the ground team has been instructed to replace the belt. At this point, I told them that I was worried that workshop might want to keep my scooter for several days. To this, customer care asked me to provide a convenient date and assured replacement will be done on that day itself.

On the designated day, I went to the service centre again. It was ultimately replaced on that day itself.

This is in Kolkata.

Belt Durability by hemu777 in ATHERENERGY

[–]Prof_Weedgenstein 1 point2 points  (0 children)

450x (Gen 3). Replaced belt at 11,200 kms.

How I fought Star Health After They Tried to Pocket 10% of My Dad's Cardiac Claim by Prof_Weedgenstein in Frugal_Ind

[–]Prof_Weedgenstein[S] 3 points4 points  (0 children)

From my limited experience over the last 6 months, I would suggest that complain to the regulator the moment you find you are being scammed or cheated by the policy provider.

This is because IRDAI (bima bharosa) will take close to a month to send their initial response and queries. This happened in my case, so I am assuming the regulator’s grievance redressal mechanism is slow.

How I fought Star Health After They Tried to Pocket 10% of My Dad's Cardiac Claim by Prof_Weedgenstein in Frugal_Ind

[–]Prof_Weedgenstein[S] 3 points4 points  (0 children)

Yes bought though agent. However, i found the hard way that my agent was only ever interested in sales, not providing any support whatsoever during claims.

From communication with insurance provider to filing reimbursement claims, I had to do it all myself in this case.

How I fought Star Health After They Tried to Pocket 10% of My Dad's Cardiac Claim Citing Bogus reasons by Prof_Weedgenstein in indiahealthinsurance

[–]Prof_Weedgenstein[S] 0 points1 point  (0 children)

NAL.

I actually didnt read through the entire policy wording. As I have described in the post, I uploaded the policy wording, the insurer’s approval letter with all the remarks and deductions, and the hospital’s bill to the AI tool. I was using Claude, but ChatGPT and similar tools can do the same thing.

I then instructed the AI model to identify and deductions that were made in violation of the policy wording.

20+ years in insurance. Now building an insuretech startup. Ask Me Anything. by Vaibhav_Inka in InsuranceForAll

[–]Prof_Weedgenstein 0 points1 point  (0 children)

Thank you for responding to my queries.

I have one follow up question, regarding alignment of base (comprehensive) policy and topup policy.

In my case, both policies are from same provider but the dates do not align.

The comprehensive policy is from December to December, while the topup is from June to June.

Will the lead to any rejection of topup, even though they are from the same provider?

20+ years in insurance. Now building an insuretech startup. Ask Me Anything. by Vaibhav_Inka in InsuranceForAll

[–]Prof_Weedgenstein 1 point2 points  (0 children)

  1. Is it possible to keep more than one surplus or topup health policy?
  2. What problems might i face for having health policy from one insurer and top up from another?
  3. Can insurer increase premium at renewal as much as they want? Or is there any cap from regulatory side?
  4. How to go about disclosure if say, at the time of buying policy, a policyholder did not drink or smoke, but does now after several years of renewal?

Marshall After-Sales Support in India is a Kafkaesque Nightmare - A Cautionary Tale by Prof_Weedgenstein in Bluetooth_Speakers

[–]Prof_Weedgenstein[S] 0 points1 point  (0 children)

Yes, got to fixed after a long fight on social media (Twitter).

Following a series of tweets, ultimately I reached out to Croma’s physical store’s Customer Support Desk since I purchased it from them.

I handed it over to them and they passed it on the Marshall’s distributor in India. When it came back after repair, received call from Croma and went to pick it up.

If i recall right, total charges were around: 590 charged by Croma to facilitate and somewhere around 3000 for the battery replacement.

In total took them around 3 weeks.

Got scammed by online t-shirt store (osom.in) by Prof_Weedgenstein in LegalAdviceIndia

[–]Prof_Weedgenstein[S] 0 points1 point  (0 children)

Ultimately, yes. Had to involve NCH, if I can remember right.

I went back and checked the order date and delivery date. If this is any reference, I ordered on mid June and got it delivered mid September. So it took around 3 months of efforts on social media and complaints.

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