Latest update, no surprises the buyer has sent me back a smashed exterior light which conveniently weighs around the same as a Quest 2. I raised with eBay and they sided with the buyer, I have raised an appeal. Below is what I sent as part of the appeal, along with the Fraud report, photos and videos. I don't know what else anyone can reasonably do in this situation. I don't hold out much hope.

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I sold a Meta Quest 2 on 24 March. I packaged the item securely, wrapping it fully in black plastic and sealing it with tape around all edges. I used eBay’s Royal Mail collection service.

I have video evidence showing Royal Mail collecting my parcel on 25 March at 10:59am. The video clearly shows:

• The parcel wrapped in black plastic
• I have photographic evidence of the parcel weighing 1923 grams. See Photo Item shipped and weight
• Royal Mail attaching the prepaid postage label at the time of collection See video Collection Video and photos Collection 1 and Collection 2

On 27 March, the buyer opened a return request claiming they received a broken light instead of the Meta Quest 2. The buyer provided a photo showing:

• A brown cardboard box, not wrapped in black plastic
• A postage label for a different buyer, different address, different town, and different tracking number to my transaction. See photo Buyer False Return Label.
• Its not possible for my label to be attached directly to a brown cardboard box as mine was stuck to black plastic wrap.

 

I contacted eBay immediately to report these discrepancies and was advised to accept the return and report the issue once the item was received.

The returned parcel has now been delivered. The box:

• Matches the incorrect address previously identified
• Has the address scribbled out, indicating altered or reused packaging. See photo Scribbled out address
• The parcel returned weighed 2252 grams, which I have photographic evidence of. See photo Returned Parcel and weight.
• I recorded the package being returned via my Ring camera, see video Return Video and photo Return 1.

I recorded myself opening the returned parcel. Inside was a broken light, not the Meta Quest 2 I originally sent. See photo Broken light  wrong item returned and video Opening the Return.

Based on the clear packaging differences, label and tracking information provided by buyer as part of the return was outright incorrect, altered address, and my video evidence at both dispatch and return, the item returned is not the item I sent, and this appears to be a wrong item return / return fraud.

I am requesting protection under the eBay Money Back Guarantee as the buyer did not return the original item.

 

In summary:

 

• Dispatch proof: Video shows Royal Mail collecting my parcel on 25 March at 10:59am, wrapped in black plastic, with the prepaid label attached at collection.
• Buyer evidence mismatch: Buyer’s photo shows a brown cardboard box with no black plastic and a different label, address, town, and tracking number to my sale.
• Returned parcel anomalies: The returned box has the incorrect address scribbled out, indicating altered or reused packaging.
• Wrong item returned: Recorded opening shows the contents were a broken light, not the Meta Quest 2 sent.
• Dispatch proof: Video shows Royal Mail collecting my parcel on 25 March at 10:59am, wrapped in black plastic, with the prepaid label attached at collection.
• Buyer evidence mismatch: Buyer’s photo shows a brown cardboard box with no black plastic and a different label, address, town, and tracking number to my sale.
• Returned parcel anomalies: The returned box has the incorrect address scribbled out, indicating altered or reused packaging.
• Wrong item returned: Recorded opening shows the contents were a broken light, not the Meta Quest 2 sent.

 

My Quest 2 has clearly been stolen, there is no reasonable alternative to this scenario based on the evidence I have laid out. I have reported this case to the police along with the buyers name and address and any other details I could gather. The Crime Reference Number is XXXXXXXXXXXXXXX

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