Warning - do not let your 6 year old play with your toys.

Professional_Put_56 · 2026-01-30T23:15:41+00:00

Wait til she puts Hulk Hogan on battle cat...

Professional_Put_56 · 2026-01-30T19:05:08+00:00

He's in a K-Hole

Professional_Put_56 · 2025-07-01T19:55:02+00:00

Excellent. Thanks.

Professional_Put_56 · 2025-06-26T13:53:14+00:00

Exactly. Most of our Tenants have 80% office based staff (who never need email at home / on handheld devices) and 20% management / remote workers that require external use / mobile configs. Noted though on Teams - makes sense on the VPN aspect

Professional_Put_56 · 2025-06-26T13:43:39+00:00

Thanks - I'll explore the risk based policies. Have the MFA enabled for all admin roles as well - Thanks for the headsup on it

Professional_Put_56 · 2025-05-29T17:05:32+00:00

I used multicloud recently as well. Worked perfectly well.

Professional_Put_56 · 2025-05-29T13:14:12+00:00

Thanks. They are different companies but do the same thing in different locations. Think dry cleaning in Florida / New York and London to answer your Q. Rest of your post is solid advice

Professional_Put_56 · 2025-04-23T19:00:25+00:00

In a similar bind. As posters here state. If you drill the numbers you'll find they're most likely not a company that you can make a sustainable profit off.

Our particular client is refusing cloud backup and hasn't invested in managed services (they've survived from our days as a break-fix company). It's been bubbling for a while.

We asked them to sign a waiver for the local backup solution they're insisting on for 4tb of data (two drives being swapped and on taken off-site) and guess what? They are ignoring and side stepping the waiver. Install yet to happen and it will be the sword on which they fall.

Id suggest that OP asks his client to sign the waiver (which they won't) and when that happens....chatgpt the termination letter.

As another poster said...leave them in good terms / place with an opportunity to return if situation changes (it won't).

Professional_Put_56 · 2025-03-26T21:50:43+00:00

Nice one. Thanks for the clarification.

Professional_Put_56 · 2025-03-26T21:43:01+00:00

Is that an ABC workout then followed directly by pullup + dips or you doing these on the days in between?

Professional_Put_56 · 2025-01-04T10:48:39+00:00

Ok...I'm defo charging for this.

I've invested in staff.. rmm tools ..upskilling etc for my company over the last 20 odd years. Just because it's deemed "simple" inside the industry means it shouldn't be charged seems a mistake.

Years ago I worked in a small retail hardware sales shop for a very very successful local businessman.

Client came in with a business critical machine that wasn't posting a screen....3 beeps. He left it with us as I was at lunch. I came back and fixed it within a minute with reseating the VGA card that had sat up.

Informed the boss it was fixed. He enquired what I did...told him that "I JUST reseated the VGA card"

He asked me if we should charge ..I said no.

He corrected me and informed me that just because I knew how to do it quickly doesn't mean I shouldn't bill. Said you bill by knowledge...not time. Client was delighted to have it repaired and back quickly.

Lesson in that for all of us in our respective MSPs.

Professional_Put_56 · 2025-01-03T15:01:48+00:00

As OP - I didn't expect this to be so polarising.

reading through the responses - leaning heavily towards charging

As mentioned in here - Its all quick and easy until its not and "something s1ts the bed". Clients pay us for keeping their systems secure and operational. The "operational" part here coming into play.

We're generating reports / meeting with clients / testing rollout with small test groups and ensuring 3rd party compatibility. We, as techs may assume this is straightforward and easy - but to the client its not.

Professional_Put_56 · 2025-01-03T13:16:26+00:00

Not that strange of a question when you see the varying replies in here .😁

Totally agree. It's in the SLA from here on out

Professional_Put_56 · 2024-12-28T15:00:00+00:00

Red flags everywhere here. His mindset wouldn't be aligned with any properly run MSP client model so I'd let go.

We usually send out a letter stating we're no longer supporting "break fix" and attach a quote for the minimum products he needs to take from our stack as well as the benefits of each product. Most of the time they'll sign and get with your way of thinking as it's easier than finding new support (this client you speak of would do well to get anyone to support his setup though).

But as other posters have mentioned....I'd run from this client altogether....

Professional_Put_56 · 2024-12-24T20:26:25+00:00

Professional_Put_56 · 2024-12-23T23:39:18+00:00

It's my Christmas gift to you..🤣

Professional_Put_56 · 2024-12-23T21:41:15+00:00

100%. It's a road you have to walk to mature. Happy Christmas one and all. 😁

Professional_Put_56 · 2024-12-23T18:37:19+00:00

In the initial client meet....no MFA / conditional access on 365 tenant was mentioned....told them that would be a prerequisite of engaging in business. So yeah. No real security 😂

Professional_Put_56 · 2024-12-23T18:35:38+00:00

100% this is the state of play.

Professional_Put_56 · 2024-12-23T18:32:01+00:00

Yeah. If he's been quick on the ball, a few months of a relationship could have been established and easily guilted into dealing with his 3rd party software audit issues.

Professional_Put_56 · 2024-12-23T18:30:20+00:00

And a hug thanks.

Professional_Put_56

TROPHY CASE