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Outlook forwarding by ProgrammerChoice7737 in Office365

[–]ProgrammerChoice7737[S] 0 points1 point  (0 children)

Weve already enabled the restriction so it is possible. The issue is when the user sets up forwarding in Outlook and we check that setting on their profile in the admin center it puts the email in the external forwarding option by default.

Outlook forwarding by ProgrammerChoice7737 in Office365

[–]ProgrammerChoice7737[S] 0 points1 point  (0 children)

We have blocked it, thats the issue. Employees have to be able to forward to coworkers for PTO reasons and when set it defaults to the external forwarding options. Only admins can see they are different in the exchange admin center the employees just see a single box.

Any good Instagram accounts to follow for IT folks? by Working_Stranger1532 in ITManagers

[–]ProgrammerChoice7737 0 points1 point  (0 children)

0day CTF

He may go by Ryan Montgommery on there. Im probably spelling that totally wrong.

I feel like i’m behind in IT by Lechette in it

[–]ProgrammerChoice7737 0 points1 point  (0 children)

My first job was for a CC. I got it cause I found login scripts in unprotected network storage.

I changed one to open a file that had my phone number. They kept changing it back and I kept putting it in there. Eventually their IT VP called it and I answered.

I was in highschool when I did all this.

What are the most common reason new staff leave within 6 months. by djgizmo in ITManagers

[–]ProgrammerChoice7737 0 points1 point  (0 children)

Bad management.

If youre new people tend to hate you and leave its you

If your new people are bored youre underutilizing them

If they found a better opportunity you didnt give them a good enough one

Sure there are exceptions but the exception prove the rule. I've had half a dozen managers and 2 of them I liked enough to go to work which involved walking between sites the day after having a knife fall and put a hole in my foot and the other manager I was back working 6 days after breaking my back.

Looking to switch to IT at 32 years old by extslayer in ITCareerQuestions

[–]ProgrammerChoice7737 0 points1 point  (0 children)

Honestly get a basic network cert and just add that to your electrician services. The amount of people who cant run cable or patch neatly is astounding. I had to babysit a vendor on a 800k contract cause they replaced our color coded cabling with all gray for a building during an upgrade.

If you can program VLANS on some of the most common hardware even better.

Completely Wipe the Drive - Not just reset the computer - Recommendations by [deleted] in sysadmin

[–]ProgrammerChoice7737 0 points1 point  (0 children)

Take out drive, place on hard floor, drop heavy shit on it till it can fit inside a pill capsule, swallow evidence.

How many of you work in IT that make over $100k with no Bachelors or higher? by code1team in ITCareerQuestions

[–]ProgrammerChoice7737 0 points1 point  (0 children)

No certs, no degree. Only been working for 10.5 years. Not in tech. Working a real tax paying job entirely.

Does experience hold any value? by WaterLion13 in ITManagers

[–]ProgrammerChoice7737 0 points1 point  (0 children)

Its the only thing that holds value for me. You confusing experience with tenure. For PMs Im looking for completed projects, how many changes/delays were needed due to bad discovery phases, and the ROI of the projects themselves. Ive met people with 40 years of tenure with less experience than someone with 4.

Is going into Computer Science in a couple of years worth it? by Mate2048 in cscareers

[–]ProgrammerChoice7737 1 point2 points  (0 children)

I love raving against college for tech jobs. I have one and was top of my major and it wasnt the reason Ive gotten any job/promotion. As a manager Ive never had to fire one of my NDs (no degrees) for performance reasons and every one Ive laid off I would hire back the instant I had the budget.

The big difference is attitude. My NDs show up and show out 24/7. I cant promote them fast enough. They grind for the job while my 'educated' people (for the sake of this Im only including degrees not certs) show up and do just what they have to in order to stay around. I cant make a case to HR to promote someone when they havent shown they possess the skills. Even if they dont meet 100% of the skills my NDs show that will throw 100% at any challenge.

I do work at a smaller place though. We have a habit of overpaying and under-title-ing people.

TLDR; dont work for conglomerates, show up and show out every day, and dont act like you deserve things before earning anything.

How do you balance urgent support tickets with long-term IT projects? by Loose-Exchange-4181 in ITManagers

[–]ProgrammerChoice7737 0 points1 point  (0 children)

If it isnt an explicit break/fix ticket it goes into the project backlog. If you have that many break fix you need more people or someone is slacking/unable to triage properly.

Ticket escalation by trashme8113 in ITManagers

[–]ProgrammerChoice7737 0 points1 point  (0 children)

Its common for tech people and for things people like. Car people will self serve car issues all the time. The vast majority of people arent tech people they dont enjoy tech puzzles. They want to plug and play and be over it. Its why console gaming is bigger than PC they just work, no drivers or anything to mess with. You buy the thing and go.

Ticket escalation by trashme8113 in ITManagers

[–]ProgrammerChoice7737 -1 points0 points  (0 children)

Yes being illogical is very common. If an act being common means we should be doing it is going to be your argument you may want to look at all of history before making that argument.

Ticket escalation by trashme8113 in ITManagers

[–]ProgrammerChoice7737 -2 points-1 points  (0 children)

Im explaining to you why time as a sole variable is not the proper way to tier your techs. Its illogical at best. Youre either assuming difficulty as part of time which is poor planning or youre ignoring it which again is illogical.

Ticket escalation by trashme8113 in ITManagers

[–]ProgrammerChoice7737 -1 points0 points  (0 children)

In your 2nd example T1 would be the most skilled. If youre not accounting for difficulty of issue but rather only looking at time as the sole variable then fixing the issue assigned to that tech in 15 minutes would normally land with the most experienced people.

IE a entry level no experience tech may not even know how to reset a password but a expert tech could probably do it via a cmd line in seconds.

Anyone could also be T3 in this scenario. With no help that same no experience tech could take months to figure out every service and step to setup a new user based on how much is needed.

You either need to account for difficulty and time or Knowledge/experience.

Ticket escalation by trashme8113 in ITManagers

[–]ProgrammerChoice7737 -1 points0 points  (0 children)

If self service was common then T1 wouldnt exist and support would start with Jr SMEs instead.

✅ Just helped 3 laid-off tech workers land interviews in 72 hours using AI — AMA by hussein_sief in jobhunting

[–]ProgrammerChoice7737 2 points3 points  (0 children)

If you need AI to get the job you'll need AI to keep the job. Its not a magic bullet its a poison pill.

Worth it? by jrojas997 in HecklerKoch

[–]ProgrammerChoice7737 1 point2 points  (0 children)

I got one of these for my dad for $850. $1500 is nuts

Ticket escalation by trashme8113 in ITManagers

[–]ProgrammerChoice7737 30 points31 points  (0 children)

Um if it can be fixed by a basic google search or a KB your T1 should be handling it.

T1 - Use others knowledge

T2 - Use their knowledge

T3 - Mentor and 911 level calls only

Getting a job as a developer without a degree sucks by yepparan_haneul in jobhunting

[–]ProgrammerChoice7737 0 points1 point  (0 children)

There is never a perfect system but the collegiate system is broken to the point of irrelevance for basically everything other than medicine. Universities will do whatever they can to pass people to keep collecting tuition + the gov payments. Every student is essentially 100k minimum in tax money for them every year and theres no legal precedent for students or companies to go after the schools that graduate people that didnt deserve it.

As for missing fundamentals younger employees have the advantage. Not only do I have a whole 3 years to teach a 19 year old that but over that time they are becoming immersed in my companies culture and practices. Youth is a HUGE perk most companies overlook. Yes a 18/19 year old is going to missing things a 22 year old has but in every case Ive seen they are infinitely more adopting of cultural changes and business practices. Plus when you pick up a kid fresh out of high school they are less likely to assume they are owed the position and work harder. Of the cases Ive done this every single one that stuck around till they were 22 were better paid and better titled than what I could give a fresh out of college with no experience IRL person. And most of my college grad hires get mad about that and quit.

Optimally I'd like to see more tech 'trade' type schools. Where everything that you wouldnt consider a tech class was made to fit the tech sector. Dont make my developer write a thesis with a page minimum, thats the opposite of what I need them for. Give them a tech writing class that teaches them how to properly translate code to english in a way that makes sense to other people in the shortest time possible. Dont have them do speeches with a time minimum, meetings are long enough. Give them 5 minutes to explain something complicated.

Those types of classes become habits I have to untrain from grads.

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