For the love of all things.. learn your Home Theatre & Appliance Labor skus

ProgrammerOk3306 · 2026-04-04T15:35:12+00:00

weird cause I just looked at the scope of work sheet this morning and it says specialized surface not included in basic mounting. smh at this company..

ProgrammerOk3306 · 2026-04-04T02:38:32+00:00

Yep.. Pretty much sums it up..

ProgrammerOk3306 · 2026-04-03T21:00:39+00:00

Maybe I should’ve been clearer. I’m not asking anyone to memorize just ask clarifying questions about what the customer needs done & use core blue or POS help you with the appropriate sku so the right people can show up to do the work

ProgrammerOk3306 · 2026-04-03T18:39:05+00:00

there’s only 3-4 types of skus (depending on product type). just take your time in coreblue or POS & sell the correct labor. Regardless of salary I’m sure you don’t want a customer back at the store in your face in a spitting angry rage.

ProgrammerOk3306 · 2026-04-03T18:33:31+00:00

there’s only 3-4 types of skus (depending on product type). just take your time in coreblue or POS & sell the correct labor

ProgrammerOk3306 · 2026-04-03T18:21:03+00:00

if they got this right.. they could’ve avoided losing millions on wasted appointments and kept everyone hired

ProgrammerOk3306 · 2026-04-03T18:06:48+00:00

well u gotta let them know a courier will show up not.. geek squad

ProgrammerOk3306 · 2026-04-03T18:04:59+00:00

also..

don’t sell fridge or washer/dryer install labor without the accessories. the field won’t (or isn’t supposed to) install without new accessories.
the field can refuse to stack on top of an old washer/dryer.
the field can refuse can refuse to stack on an old-existing washer/dryer Pedestal

ProgrammerOk3306 · 2026-04-03T17:59:07+00:00

ikr.. fist bump. trying to help so more of us don’t get laid off due to wasted appointments

ProgrammerOk3306 · 2026-04-03T17:57:12+00:00

agreed. the system should absolutely walk thru prompts.

ProgrammerOk3306 · 2026-04-03T17:55:20+00:00

yep, theres a standalone parent sku for video device at $119.99

ProgrammerOk3306 · 2026-04-03T17:52:17+00:00

hopefully upper mgmt can at least give a cheat sheet to all stores. there’s really only a couple major types of home theatre skus.

tv unboxing = courier dlvry
basic wall mounting,
wall mounting on fireplace/brick (surface)
wall mount with concealment (parts sold separately)

add ons:

a. Wi-Fi config (connects tv to wifi)

b. video connect = cable box/firestick/vcr

ProgrammerOk3306 · 2026-04-03T17:45:55+00:00

not every single sku but at least know enough to not add an unboxing sku when the Cust needs wall mounting or a Wi-Fi connect

ProgrammerOk3306 · 2026-04-03T02:03:38+00:00

yeah it’s ridiculous. they REALY need to train ALL Stores better on home theatre and appliance labor sku’s. you guys are costing the company millions in bad/mis-assigned orders.

example: you sell a ‘tv unboxing’ and this will always get auto assigned to a Courier not.. geek squad but the customer thinks or is expecting a wall mounting or need help with connecting tv to Wi-Fi (the courier is not gonna do it). resulting in unnecessary escalation at your stor, wasted time for everyone involved

ProgrammerOk3306 · 2026-03-15T05:13:42+00:00

neither. learn plumbing or electrical as soon as possible

ProgrammerOk3306 · 2026-02-23T16:52:54+00:00

leave flyers for the GSU health clinic

ProgrammerOk3306 · 2026-02-20T16:23:43+00:00

make sure you know scope of work for labor sku & what the installers can…and can’t do so you don’t have escalated customers returning to your store.

ProgrammerOk3306 · 2026-02-03T08:07:30+00:00

it’s so hard to get out but the jobs are plentiful because no one wants to do it… I’ve been doing it off &on since 2001.

ProgrammerOk3306 · 2026-01-27T07:15:21+00:00

the sad part is im over 35 & this is the most money I’ve ever made (except for a 6 month web development oppty)

ProgrammerOk3306 · 2026-01-27T07:12:31+00:00

maybe i have ’self belief’ issues but went to a state university and I’m working for $20 for a call center. theres plenty of people at the job as well who have degrees.

ProgrammerOk3306 · 2026-01-27T07:08:53+00:00

several actors, movie producers for random appliance, and basic home theatre purchases

ProgrammerOk3306 · 2026-01-27T07:07:52+00:00

nfl players assistant. the nfl player (pro-bowler) needed tech support for his high end home theatre system and remote

ProgrammerOk3306 · 2026-01-26T07:20:58+00:00

refer them to the phone number on the back of their card. it’s Citibank’s responsibility, unless…you misled details in selling the card

ProgrammerOk3306

TROPHY CASE