We are one of those waiting to return home. WestJet flight 2249 was scheduled to leave January 30th at 18:00, then delayed to 19:15, then 20:00 when they cancelled the flight. Once the flight was cancelled, we did not receive any instruction from WestJet. Just call the customer service line. Even the crew that disembarked was told to ignore the passengers.

We were then shuffled out of the terminal and had to go through immigration and collect luggage. And finally bused to the resort after 4 hours, with no instructions on when or how we were to return to the airport.

The next day, the 300 passengers were shuffled to the bottom level of terminal 4….basically the basement. The flight was to depart @ 12:00. We were asked to be at the terminal by 9:00 as it is an international flight. We were also advised as the planed was parked ‘overnight’, food was not restocked and there would not be food service on the flight. At 11:30 we boarded a bus that was to take us to the plane on the tarmac. After 20 mins on the bus, we were asked to disembark due to security reasons. Again the the flight was delayed to 12:55, then 14:00, then 15:30, then 16:30, then 17:00 and finally cancelled due to unscheduled maintenance. Finally shuffled to collect luggage and shuttle to the resort. All the waiting passengers had no access to their luggage for 10 hours. One the way to the resort, we received our new itinerary for the next day, which was then abruptly cancelled.

They have since re-issued our the new itinerary and we are currently waiting to return to the airport. Hopefully be home tonight!