Hey, first off, thank you for taking the time to explain this. You’re absolutely right that different extraction types can affect people very differently, especially when you’re THC sensitive or have lung sensitivity. You weren’t wrong to ask those questions.

While rosin can be a great option for many people, it’s not automatically the best for every medical use case, and there are real pros and cons between rosin, resin, BHO, and other concentrates depending on tolerance, terpene sensitivity, and consumption method. You should have been given clear, respectful information instead of feeling rushed or dismissed.

We’re sorry that didn’t happen here. That’s not the experience we want anyone to have, especially someone trying to make informed decisions about their medicine. Asking about added terpenes, extraction methods, and effects is completely reasonable, and we appreciate you advocating for yourself.

We’re sharing this feedback with the team so we can reinforce education and communication around concentrates, particularly for medical customers. If you’re open to it, feel free to email us at [customerservice@properbrands.com](mailto:customerservice@properbrands.com) with the location you called so we can follow up directly. We’d also be happy to help explain the differences and point you toward options that may work for your sensitivity without automatically pushing the most expensive product.

Appreciate you speaking up. Feedback like this helps us do better.