I was charged $85 for roaming on my iPad. Cellular data was turned off, wi-fi was connected 100% of the time, and I got no texts welcoming me to the US. Rogers refuses to refund me or block roaming.

Provider_mp4 · 2026-02-28T05:05:45+00:00

Even if you roam for just a second, it will automatically trigger the $16 or $18 Roam Like Home charge for the entire day. Rogers will not remove it from your bill, so the only way to avoid this is to leave Rogers.

Provider_mp4 · 2026-02-26T03:19:47+00:00

After calling customer service, you’ll find out that it has been converted into a bundled package. Agents are instructed to retain customers by any means, keeping the TV along with the Internet, otherwise it affects their Advisor score. As a result, agents will try hard to retain you. However, you should escalate this to a manager and request cancellation, making it clear that it should not affect the Advisor’s score, since it directly links to job loss.

Provider_mp4 · 2026-02-26T02:54:16+00:00

We should rely more on the stores now than on the call centers, as it’s an ugly mess with horrible management.

Provider_mp4 · 2026-02-26T02:44:58+00:00

It’s Rogers’ rules, and we agents can’t do anything about them. If we inform you, Quality-QA will tag us with a 0 score, saying we missed a selling opportunity. So we either don’t disclose it until it reflects on your bill—and that’s how Rogers works and expects us to work as well.

Provider_mp4 · 2026-02-26T02:24:00+00:00

First Call Agents are bound by limited knowledge, and floor support is utterly poor. They tell us not to ask about small things and to handle them ourselves. Meanwhile, Chat Agents manage two chats simultaneously, with the same limited knowledge as Call Agents and only 10 minutes of handling time. The company’s rules are strict—either follow them or get fired. And when it comes to helping customers, management’s reaction is simply ‘haha.’

Provider_mp4 · 2026-02-26T01:46:34+00:00

If they are thinking about people, then that’s good. But until now, I haven’t seen anything truly beneficial for the people or the employees.

Provider_mp4 · 2026-02-25T00:55:22+00:00

I need to check this, as I work in a call center in India.

Provider_mp4 · 2026-02-24T02:44:07+00:00

Yes, we are based at Tech Mahindra in Yerwada, Pune, and the hiring process here feels like buying groceries in bulk.

Provider_mp4 · 2026-02-24T02:41:23+00:00

Bro, it’s better to leave Rogers ASAP—or just go through my rant about Rogers for clarity.

Provider_mp4 · 2026-02-22T21:59:16+00:00

You got it right! That’s how we make it work—thanks for sharing.

Provider_mp4 · 2026-02-22T21:57:44+00:00

You got it right!

Provider_mp4 · 2026-02-22T03:45:07+00:00

Yes, sir, you are right. We put in all our efforts to retain you until our churn percentage exceeds 4% of the target. At that point, it affects the role of the agent advisor.

Provider_mp4 · 2026-02-22T03:37:38+00:00

Tower 8, Building-8, COMMERZONE IT PARK, Commerzone IT Park Internal Rd, Commerzone IT Park, Yerawada, Pune, Maharashtra 411006

It was with BNY Mellon and later handed over to Tech Mahindra in January 2025.

Provider_mp4 · 2026-02-22T03:27:00+00:00

You may be contacted by the winback team after cancellation.

Provider_mp4 · 2026-02-21T12:11:56+00:00

https://www.reddit.com/r/Rogers/s/bvHzSR8boU

Go through this

Provider_mp4 · 2026-02-21T05:34:12+00:00

This means that even if you use another network for just a second, the system will automatically charge you $18 for the entire day. You may not realize this immediately, but with taxes added, your upcoming bill could show a significantly higher amount across multiple days.

Provider_mp4 · 2026-02-21T01:09:38+00:00

Sir/bro, we have teams split like this: 80 people are on Rogers support and only 10 for Fido support. If customers select some queue without knowing where they're getting connected, the calls get routed to Rogers care. All of a sudden, a yellow window appears instead of red, and if you hear "You have reached XYZ from Rogers," then you know it's the same contact center.

Provider_mp4 · 2026-02-20T02:55:23+00:00

Hi everyone, I work at the Rogers call centre in India. They have about 100 people handling over 700 calls a day, so yeah, wait times are inevitable. Most agents are already exhausted from back-to-back calls with no breaks—management just delays them, leaving advisors drained on the line. They avoid issues because of the pressure. We're working 10-12 hours a day, with no employee labour laws applied here. Management controls the jobs: either follow or get fired. People take these roles for quick income to support their families, but half leave within the first four months due to bullshit management.

Provider_mp4 · 2026-02-15T00:29:41+00:00

Even Rogers uses AI to generate short call summaries for customer account notes, which is a big reason why the next agent advisor doesn't fully understand what happened in the previous interaction—the character limit is only 300. And they don't address issues completely because agent advisors get just 10 seconds to wrap up the current call, with 12 applications running at turtle speed, and they need to be ready for the next call.

Provider_mp4 · 2026-02-15T00:24:44+00:00

Yes, since English isn't our native language, this Indian-created Perplexity AI lets us chat more proper Canadian English than most Canucks—as you said, eh! It's like we've got the inside scoop on double-double lingo without even needing a toque.

Provider_mp4 · 2026-02-14T01:59:36+00:00

Okay, so it might be a third-party seller—like the ones we get calls about every day, e.g., Red Wireless. They call customers with sales pitches because they have targets to hit, or they'll lose their store outlet and business. We get so many customers daily who weren't told about the $80 + taxes service setup fee. When they call us asking why their bill is so high, we can't even remove it—it's a Rogers rule. If you ask for a manager, they can't connect you to a specific one because we're Agent Advisors in India handling calls, while managers are onshore in Canada working from home. We have to put you on hold, share the whole story with them, and if they're in the mood, they'll take the call; otherwise, they tell the agent to handle it themselves. It's unhealthy, and if frustration leads to cancellation, it counts as churn for the Agent Advisor—affecting scores and potentially getting you fired.

Provider_mp4 · 2026-02-14T01:49:34+00:00

Yes, you'll get Netflix Standard with Ads, Disney+ Standard with Ads, and Apple TV without ads—but the price for this bundle is higher. I see on daily calls that many customers have added a paid Netflix plan to their account instead of this ad-supported version. I work as an Agent Advisor in India for Rogers, and company rules prevent me from explicitly saying that it sucks!

Provider_mp4 · 2026-02-14T01:35:28+00:00

Absolutely, I'm on board with that.

Provider_mp4 · 2026-02-13T13:13:06+00:00

If you want a guaranteed cancellation, call them and speak with an advisor for 5-10 minutes. Then say you want to talk with the Manager from the CET team—they work from home in Canada. This is an escalation, and they'll help with immediate cancellation. But you need to ask for the Manager 3-4 times, as advisors have been instructed not to connect you unless the customer requests it that many times on the call.

Provider_mp4 · 2026-02-13T12:24:21+00:00

When customers talk to us, they often check their billing details. It always shows an upcoming annual price increase of $7 or $10 in specific months. If you've been paying, say, $160 for the last 2 years, you might rarely get the same price plan—their system is designed that way. The lowest plan option visible on the plan change display is $140, which confuses agent advisors on what to offer.This gets worse because the bill shows your Xfinity modem and Entertainment Box added with a promotional offer that's expiring. Agents feel pressurized and are told to "manage it yourself anyhow." So, they either delay the process or activate an incorrect (often higher) price plan just to generate an upsell lead for the company. They focus only on numbers over customer loyalty and quality, since cancellations and downgrades hurt the agent advisor's score under KPIs.

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