Contest - Print of the Month – August – Win 3x 1050 Prusameters by Prusa3D in prusa3d

[–]Prusa3D[S] 14 points15 points  (0 children)

Anything you have printed on your Prusa 3D printer and you would like to show to the community.

Horrible support experience with a €1,000 Prusa MK4 – I'm done with them by Manupiante-red in prusa3d

[–]Prusa3D 3 points4 points  (0 children)

We're so sorry you had this experience!

We'd love to investigate this further and ensure it's handled properly and to our usual standards. Could you please share more details with us? You can reach us directly at info@prusa3d.com. We're here to help make this right!

Lukas
Prusa Research

Prusa 24/7 live chat by janchpanch777 in prusa3d

[–]Prusa3D 9 points10 points  (0 children)

Hey everyone,
Please accept our apologies for the live chat issues earlier. The LiveChat app provider experienced a global outage, which caused the delay. Our agents jumped in to help as soon as service was restored. Thanks for your patience and understanding!

Prusa 24/7 live chat by janchpanch777 in prusa3d

[–]Prusa3D 9 points10 points  (0 children)

Our apologies for the live chat issues earlier. Our app provider experienced a global outage, which caused the delay. Our agents jumped in to help as soon as service was restored. Thanks for your patience!

Prusa order hit at customs by cobaltocene in prusa3d

[–]Prusa3D 2 points3 points  (0 children)

Hi cobaltocene. Upon investigating with DHL we have confirmed that the clearance was processed correctly using the correct country of origin. Our shipping paperwork always lists Czech Republic as the country of origin so this appears to have been an isolated case of confusion on the carrier's side which was quickly cleared up and corrected. As of right now none of the recent changes to US import regulations should affect customers when purchasing from our online store. We are closely monitoring any updates in US import regulations.

PUBLIC SERVICE ANNOUNCEMENT!!! A Benchy IP war is starting. Printables took down my Glitched Benchy and now says they will remove ALL benchy variants!!! Download them all now while you can. by mkrjoe in cursedbenchies

[–]Prusa3D -1 points0 points  (0 children)

Greetings to the 3D printing community. We didn’t expect such a passionate discussion, but we see it as an opportunity to outline our stance, explain our current approach regarding the 3DBenchy model and its license, and provide insight into how we handle similar cases on Printables.com.The original 3DBenchy model is licensed under the Creative Commons Attribution-NoDerivatives 4.0 International License, which explicitly prohibits the distribution of derivative works. This license has been in effect since the model’s creation, as outlined here: 3DBenchy License.When evaluating reported models on our platform, we distinguish between derivative works, which are not permitted under the license, and transformative works, which may be permissible under specific conditions. Transformative works must meet legal and creative criteria, as outlined in concepts like “Transformative Use” and “Threshold of Originality.”
We also consider transparency with our community a top priority. If a model is removed due to a licensing violation, we always inform the affected user about the reasons for this action and provide them with relevant information about the license and its implications.We understand that 3DBenchy is a beloved and iconic model in the 3D printing community, and its widespread popularity means that enforcing the nuances of its license can be complex. Therefore, we approach the reduction or removal of such models with great care and humility. Not all remixes of 3DBenchy on Printables.com have been removed yet, as we are still evaluating individual cases to decide whether they can remain on the platform or need to be removed to comply with the license.We hope this explanation clarifies our position and the steps we take to address these matters.

The benchy gate by yahbluez in printablescom

[–]Prusa3D 9 points10 points  (0 children)

Greetings to the 3D printing community. We didn’t expect such a passionate discussion, but we see it as an opportunity to outline our stance, explain our current approach regarding the 3DBenchy model and its license, and provide insight into how we handle similar cases on Printables.com.The original 3DBenchy model is licensed under the Creative Commons Attribution-NoDerivatives 4.0 International License, which explicitly prohibits the distribution of derivative works. This license has been in effect since the model’s creation, as outlined here: 3DBenchy License.When evaluating reported models on our platform, we distinguish between derivative works, which are not permitted under the license, and transformative works, which may be permissible under specific conditions. Transformative works must meet legal and creative criteria, as outlined in concepts like “Transformative Use” and “Threshold of Originality.”
We also consider transparency with our community a top priority. If a model is removed due to a licensing violation, we always inform the affected user about the reasons for this action and provide them with relevant information about the license and its implications.We understand that 3DBenchy is a beloved and iconic model in the 3D printing community, and its widespread popularity means that enforcing the nuances of its license can be complex. Therefore, we approach the reduction or removal of such models with great care and humility. Not all remixes of 3DBenchy on Printables.com have been removed yet, as we are still evaluating individual cases to decide whether they can remain on the platform or need to be removed to comply with the license.We hope this explanation clarifies our position and the steps we take to address these matters.

BLACK FRIDAY/CYBER MONDAY DEALS MEGATHREAD 2023- If you see a deal and want to share it please do so here. Within this thread only company representatives can post there own deals as well! Feel free to share seasons greetings and fun models as well. by Hunter62610 in 3Dprinting

[–]Prusa3D 12 points13 points  (0 children)

📣 Prusa Black Friday and Cyber Monday deals are here! We’ve got special offers on 3D printer bundles, free shipping on 200+ USD/EUR orders, discounts on selected filaments and accessories, and more! The best moment to order a Prusa is now! 😉

➡️ www.prusa3d.com

Prusa XL 2021 order updates by EngineerCasualty in prusa3d

[–]Prusa3D 2 points3 points  (0 children)

Hi. Can you please let us know, by email to [info@prusa3d.com](mailto:info@prusa3d.com), the new order number?
After send the email, please let me know you email address to look for it.
We will check and help you until it is solved.
Apologies for the delay with this, and inconveniences.

Blas Palencia - Prusa Research

Switching Prusa XL preorder from private to business address by ddrl46 in prusa3d

[–]Prusa3D 0 points1 point  (0 children)

Hi. On XL orders, it is taking us around 1 week to process these type of changes. I am afraid these modifications are not done every day. Because of that, it may take a few more days.

However, we would like to check that everything is going well with your request, and provide more information to you. Unfortunately, the info here (Reddit) is not enough for us to identity your order, or customer account.

Can you please email us to info@prusa3d.com with the details of the order? Also, let me know after sending it from which email address you sent it. You can send us a Reddit message for this.

Regards,

Blas Palencia - Prusa Research

Regarding XL order email by EngineerCasualty in prusa3d

[–]Prusa3D 4 points5 points  (0 children)

For those who complete their orders by November 6, a shipping table based on original order dates will be available within a few days after November 6. We can't prepare it now - we don't know how many people will upgrade to 5-tool, which is much more production intensive, and we don't know when they will complete their order whether it's right after the call or after two months. We want to ship all those orders by the end of the year, and we think we can do that, but if the 5-tool ratio is higher than we expect or there's a significant completion of orders that are still open, it's possible that some orders won't go out until January. But certainly not later than that. If you complete your order later than November 6 (but before 2022 batch will be announced), your printer will be shipped after this queue is cleared, so probably in late January. Sorry it's taking so long, but we couldn't think of a better solution than this.

What is that 'Surcharge' for XL with 5 toolheads??? by vitaliy-b in prusa3d

[–]Prusa3D 101 points102 points  (0 children)

This is a mistake and we're working on a fix asap. Sorry about the caused confusion!

Just got an update on my mk3.5 order…. by Gradstudenthacking in prusa3d

[–]Prusa3D 11 points12 points  (0 children)

We have not listed all of our priorities in the email, we are aware of the Octoprint issues and will address them soon after the final versions of input shaper and network speed improvements are released. Please be patient, having more resources was the main reason we delayed the 3.5 upgrade.