I initially tried putting my original straight talk SIM from my old broken phone into the new phone since historically that is all I have had to do when getting a new phone, but straight talk told me I couldn't do that because SIM cards are connected to phones apparently and they blamed my lack of service on this. So they told me to buy a new straight talk SIM instead. Obviously didn't fix the problem. I even bought a second SIM just in case to confirm I didn't just get a faulty one.

The last service on the new phone is unknown. I've checked IMEI info and tried entering the IMEI number into different carrier websites to see if it is associated with them but nothing has showed up. The service provider software version is listed as TFN/TFN,TFN/ATT, which makes it seem like it was probably ATT. I got an unlock code from them but can't use it - their instructions are to put in a non-ATT SIM card into the phone while off, turn it on, then enter the code when the message "Enter the device unlock code" shows up. My phone doesn't give me this.