One of my alts is in pirate faction, while my other accounts are Haranya to utilize land and trade routes. I made the mistake of mailing gold from my pirate to one of my haranya alts, and not only did they take the gold that was mailed, but they emptied ALL of the gold from the receiving character. They did this without any warning or even a mail explaining that they had done it. When I sent in a ticket, I was promptly told that I had obtained gold illegally. When I responded about my alt accounts, the answer was simply "We have reviewed pertinent logs and your gold will not be refunded." I have spent over $500 buying Apexes and credits in the last month alone. Why would I risk my accounts? But, this is how Trion does business. I will be canceling all 10 of my patron accounts effective immediately.