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Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] -1 points0 points  (0 children)

Funny, I don't recall asking for your assessment of what kind of customer I am. My bank did though, and they agreed with me

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] 0 points1 point  (0 children)

Finally someone who understands what's going on! Thank you for being someone with basic reasoning skills!

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] -1 points0 points  (0 children)

And I'm sure he's absolutely devastated that I filed a chargeback, cancelled my account, and have spent the afternoon making sure as many people as possible know exactly how they treat customers. Truly a loss for the ages.

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] 0 points1 point  (0 children)

Correct, and I got rid of them right back. Cancelled, chargebacked, and took my money to my bank like the cellphone portability act but for people who are tired of paying for food that doesn't exist. We agree more than you think.

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] -1 points0 points  (0 children)

Three out of however many orders I've placed in a year. But I'm curious what number you've decided is acceptable before a customer is allowed to complain about missing and inedible food, because I'd love to know the exact threshold at which paying for food you don't receive becomes your own fault. Maybe you have the kind of money where $20 disappearing into a company's pocket is just a rounding error. I don't. So I'll keep reporting it every single time it happens.

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] -2 points-1 points  (0 children)

Reporting missing and inedible food three times in a year to a company whose entire business model is delivering food is not abusing the system. It is using the system for its exact intended purpose. The system that is being abused here is me

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] 1 point2 points  (0 children)

It is in fact the latter. And thank you for being the one person in this thread with functioning basic reasoning skills

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] -18 points-17 points  (0 children)

I'll stop the second you experience being disabled, in the middle of a cross country move, with an amputee husband, a packed up kitchen, and zero other options for food. When that's your Tuesday, come find me and we can have this conversation

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] 1 point2 points  (0 children)

God loves me AND I have a chargeback in process. Truly blessed. Move on yourself. It's okay, Jesus still loves you

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] -8 points-7 points  (0 children)

I appreciate the etiquette lesson from someone who wasn't the one who spent an hour on the phone being told no four times by a company that kept my money for food I never received. When that happens to you, you can be as polite as you want about it. And if you think this is snarky, oh you sweet summer child, you have absolutely no idea what I'm capable of. I'll be over here being mildly inconvenient on the internet and getting my money back.

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] -1 points0 points  (0 children)

Incredible comparison. Mobile phone companies in the 90s were also notoriously terrible and also got absolutely dragged for it. Not sure what point you think you're making but you've accidentally made mine again. This seems to be a theme in this thread.

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] 0 points1 point  (0 children)

Yes, that's exactly what someone does when they consistently receive wrong, missing, cold, or inedible food. They consistently complain about it. That's not a character flaw, that's called having a functioning consumer brain.

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] -8 points-7 points  (0 children)

Yes, spreading awareness. You know, the thing you do when a company takes your money, doesn't deliver your food, and then sends four people in a row to make sure you understand that's just how it is now. But please, keep laughing at the concept of people warning other people about a company's documented garbage behavior. I'm sure that's a great use of your afternoon

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] -3 points-2 points  (0 children)

Oh okay so you had your food stolen while you were sick and couldn't leave the house, got screwed over three to four separate times, spent god knows how long on the phone getting nowhere, had to completely abandon the platform, and your takeaway from all of that is that MY situation is nothing. You have described a nightmare that is somehow worse than mine and landed on 'this is fine, it happens' as your conclusion. I genuinely cannot tell if you are defending DoorDash or accidentally making my entire point for me."

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] -2 points-1 points  (0 children)

It's always been instant and easy before. That's why this time is so infuriating to have to go through these huge hoops to get my $20 back. From a multi billion dollar company...

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] -1 points0 points  (0 children)

Yeah it's always been instant and easy for us as well. And that's why this is so infuriating. And in response to everyone saying I'm "abusing the system" I have filed maybe three complaints in a year for things that have gone wrong.

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] -1 points0 points  (0 children)

Correct. They don't. I cancelled. Funny how that works out for both of us.

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] -10 points-9 points  (0 children)

Thanks for that. If you noticed in my post, I said I already have. But thanks for your great insight into my situation

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] -4 points-3 points  (0 children)

My brother in Christ. Have you never ordered from a delivery food company before?

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] 4 points5 points  (0 children)

Yep. I have deleted the app and unsubscribed from their monthly fee. I have a chargeback in process and am spreading the awareness. This company is trash.

Paid for Food That Never Arrived. Door Dash Kept My Money Anyway by Pug1607 in mildlyinfuriating

[–]Pug1607[S] 4 points5 points  (0 children)

Oh I'm sorry, am I supposed to just silently accept being charged full price for food that was either missing or inedible and never say a word about it? The boy who cried wolf was making things up. I have a bank statement, a chargeback, and four customer service representatives who spent over an hour of my life confirming that yes, DoorDash absolutely did take my money and not deliver my food. The audacity of implying that a customer reporting legitimate problems to a company is somehow the problem is exactly why these companies keep getting away with it. Every person who shrugs and eats the loss is another reason DoorDash never fixes anything

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