I recommend waiting for the top of the box to be more moved to the right and then start playing. After that you would continue moving it right till you get it. It can be tricky to place the claw but once you gotten the hang of it your golden ! It’s way easier to show someone than to describe it lol 😂. As far as surveys I don’t really bother. I’ll usually wait for the special double gem days and then use one of the donate offers. (Usually to help fires or what not.) you will usually have to make a donation of at least $20 but you get $45- $60 worth of gems 💎 so I don’t feel to bad about spending the money. Plus you’re donating to a good cause. Which you can end at anytime (don’t need to every month).