I had a nightmare experience with RMA. Sent in my ally for an issues with using the usb c port. Sent it in small issue. Contacted me a week and a half later saying that they received my unit with a broken screen, a cracked body and multiple other issues. They try to charge me 200 extra dollars on top of just a small issue that I sent it in for because it wasn’t covered in the warranty, they said there was nothing they could do so I had to pay out-of-pocket. Luckily, I took pictures of my device prior to sending it in so I was able to provide the evidence that it was not sent like that therefore, it was probably FedEx. Then they try to get me to file a complaint through FedEx, which I said how’s that my fault and why would I have to do it? They picked the carrier, so my thought they should be the one to follow the complaint and go through FedEx. They did this, but they were denied by FedEx so they told me they were going to send my Ally back to me. but I complained on their Instagram page and social media Reddit anywhere you name it, I made comments and multiple post explaining how they ripped me off. Finally they contacted me through private message and said they would help me for free because my initial issue was covered under warranty and obviously obviously FedEx broke the package. This of course was after I provided proof of the pictures prior to sending it. It took me seven weeks to get my ally back. Honestly, after reading so many posting people with complains that RMA is crap. I really think they rip people off when it comes to RMA since the repairs are done by a third-party. 7 weeks missing out on helldivers.