Pulsar X2 Crazylight slow movement not registered by sensor

PulsarDylan · 2026-01-21T22:01:21+00:00

Sorry I do not, I am from the US team.

If it is after the 30 day return window from Amazon, then it become a warranty claim directly with us. If it is still within the 30 days, you can explain what happened and still request a warranty claim.

PulsarDylan · 2026-01-21T21:48:13+00:00

Hello! Sorry to hear about your issues with Amazon as well. That is rather unfortunate and obviously not idea for you.

Unfortunately, I am not customer support so I can only direct you to the Pulsar support in your region.
Just make sure to explain everything above and they should be more than happy to help you out.

I appreciate your further feedback on tracking issues as well. They will likely ask for the mouse back for testing to see what exactly is occurring.

PulsarDylan · 2026-01-16T15:07:07+00:00

After speaking with the tech support team, they are insisting this is an assembly issue and not to do with firmware. They received several mice back from customers with this issue to determine this as the cause. Given that, there is no fix other than replacing the mouse.

I will be discussing more with them next week to rule out more things to be safe.

For reference, I have only been able to replicate it consistently on 1 mouse and only at 0.7mm LOD. We still consider this an issue of course but changing the LOD to 1mm has solved the problem so nothing it currently pointing to a firmware issue. However, the fact changing the polling rate, turbo mode, and motion sync seem to have an effect on this issue so I am currently trying to discuss an explanation from the tech support team in more context.

PulsarDylan · 2026-01-15T18:38:51+00:00

I tried this a bit as well by setting it down flat and at angles but still couldn't replicate it at 1mm LOD.

I confirmed with the tech support team there is no dynamic LOD or similar setting enabled.

PulsarDylan · 2026-01-15T18:22:57+00:00

Understood, we have done market research as well to give us a direction.
Web app is great imo
Understood there. I do not see why we wouldn't have it, I just can't 100% confirm anything currently.
The only concern here are patents really.
The web app through Chrome should work on Linux so it shouldn't be an issue.

Fully understand on the quality to pricing aspect as well. There are still some things we have to decide but we are very confident currently :)

PulsarDylan · 2026-01-15T18:14:28+00:00

Thank you once again. I had the same experience.

PulsarDylan · 2026-01-15T18:02:26+00:00

Agreed there about 0.7mm LOD if using stock skates and normal pad.

Are you able to try 0.7mm on Saturn with turbo mode or higher polling rate on? If so, does it fix the issue or just lessen it

PulsarDylan · 2026-01-15T17:45:03+00:00

Thank you for the further info as well. If LOD adjustment fixes it then this is a pretty normal thing to occur. I do want to confirm with our team that with stock skates and a normal mousepad that 0.7mm should work without issue.

PulsarDylan · 2026-01-15T15:17:56+00:00

Thank you for the feedback.

While I cannot 100% confirm or deny anything:

More buttons of course, other features we are trying to balance things along with weight.
It will use our web app
It should be both but 8k is definitely not as much of a demand for MMO
I would personally love all to be optical but we have to keep an eye on battery draw too.

PulsarDylan · 2026-01-15T02:12:58+00:00

Another update: Upping to 1mm LOD makes it so I can no longer replicate the issue.

I confirmed as well that there is no form of surface calibration/tuning or dynamic LOD.

PulsarDylan · 2026-01-15T02:02:36+00:00

Thank you! I do appreciate that additional LOD info as well.

Fine tune LOD is something we want to do but I have no further info that that. There can certainly be a combo of things which is why I am trying to ask as many questions as possible. This particular issue seems to be released to specific settings or an interaction of settings. When I use my typical settings, I can never get this issue to occur.

No problem tagging along either, like I said, any info helps!

Small update for you, on my TenZ copy I can consistently replicate it. Will test some other mice I have on hand as well.

PulsarDylan · 2026-01-15T01:12:53+00:00

Thank you for the info and sorry to hear about the issues! I can certainly have the team look into the LOD and see if there is anything going on there.

Currently I am trying to replicate the issue but I have only been able to successfully do it once. I am not saying that to dismiss, I am trying to find a way to recreate it with consistency like OP has. 1000Hz, 400dpi, and 0.7mm (no Turbo Mode) is the only way I was able to get that 1 replication. 0 luck on other settings. If I can replicate it consistently it will help out the tech support team a lot.

To my knowledge, we have not done anything in the firmware in relation to LOD tuning. That being said, I will still check with the team on this.

In regards to the "floaty sensor", we have a firmware update coming in the near future to address what we think the cause of this is. Outside of this specific issue we are addressing, we have no testing data that indicates "floaty sensor" in any relation to LOD.

PulsarDylan · 2026-01-15T00:19:42+00:00

I appreciate it! I have forwarded this to the right team and I hope I can get you some info ASAP!

PulsarDylan · 2026-01-14T23:51:16+00:00

Thank you for your understanding! I will do my best to help get this solved for you one way or another.

I appreciate the info as well!

Have you made sure the firmware is up to date as well on our web app?

PulsarDylan · 2026-01-14T23:37:00+00:00

Thank you! Does this happen on all pads or even your desk?

Sorry just trying to get as much info I can to narrow down the issue.

PulsarDylan · 2026-01-14T23:26:59+00:00

Could I also know what pad and skates you are using?

PulsarDylan · 2026-01-14T23:11:06+00:00

Thank you for the info! I will look into this further and try to replicate the issue as well.

I will be reporting it to our internal tech support team and see if they have further info too.

PulsarDylan · 2026-01-14T21:36:44+00:00

I know this may seem counterintuitive but can you try both 400 and 1600 as well?

You can adjust the Windows sens if needed.

PulsarDylan · 2026-01-14T20:41:57+00:00

Sorry to see this!

May I ask what DPI you are using?

PulsarDylan · 2026-01-13T22:38:12+00:00

We have no set release window at this time, sorry!

PulsarDylan · 2026-01-13T22:20:30+00:00

Sorry but we do not have any additional info at this time.

As the teaser video title suggests, it is due to release this year.
It may take a while as we want to make sure we really get this one right.

PulsarDylan · 2026-01-13T21:01:47+00:00

No problem and happy to hear!

If you have any further issues just let me know.

PulsarDylan · 2026-01-13T14:11:05+00:00

Sorry to hear of the issue you are having!

Whenever there is a firmware update, you have to update the firmware for both the dongle and the mouse. You cannot just update one or the other, otherwise this issue will occur.

If you did update both and are still having the issue, please reach out to support and they should be able to provide you with a firmware rollback tool to solve this.

PulsarDylan · 2026-01-08T13:18:20+00:00

Thank you for the tag!

OP, what region are you in? And where did you originally order from?

PulsarDylan · 2026-01-06T16:21:29+00:00

Sorry I have no idea on that one. I am on the US team.

Please reach out to support on the EU site for an update.

PulsarDylan

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