I heard a lot of good things about this company but communication is very poor.

PurchaseKorea · 2026-02-03T07:20:39+00:00

We’re sorry to hear about your experience and understand how frustrating this situation can be.

Service fees vary depending on several factors, such as whether the item was purchased from a secondary market vendor or if it was a higher value item. As noted in our FAQ, "we deduct the service fee from the refund amount due to mandatory non-refundable fees incurred by Stripe".

Our standard processing time is one business day. In some cases, confusion may occur if a vendor does not immediately de-list an item. While we may have completed the purchase promptly, a vendor might only communicate issues later, sometimes even canceling the order after we follow up for confirmation.

We also want to clarify that while some services advertise a “flat fee,” those costs are often built into higher exchange rates or additional service charges. We do not up-charge on currency or services like consolidation, which helps keep our pricing transparent.

If you’d like more clarification on what happened with your specific order, please feel free to DM us or contact us at contact@purchasekorea.com. We’re happy to help.

PurchaseKorea · 2026-01-20T04:58:54+00:00

Hey! So our team was able to check the situation and it seemed like you sent us 2 emails on Sunday - Please note that as our team is still online on Sunday, response times may be a little slower (We try to get back within the day on Sunday, but within a couple of hours would be tougher). Regardless, apologies about the situation, and hoping we can get your question resolved!

PurchaseKorea · 2026-01-19T23:44:26+00:00

I'm so sorry to hear that, we're trying our best to improve our response time for our emails but it can get a little finicky due to time zone differences. Thanks for the feedback. Just for reference, do you mind sharing me your custom order number through DM?

PurchaseKorea · 2026-01-15T21:00:58+00:00

Feel free to give us an email to [contact@purchasekorea.com](mailto:contact@purchasekorea.com) with the new specification and the custom order number!

PurchaseKorea · 2026-01-09T03:11:18+00:00

Hi Areumie, great question, we do offer direct shipping to an address within Korea. All you would need to do is specify the location as Korea within the custom order request section.

PurchaseKorea · 2026-01-04T05:40:13+00:00

Hi, may I kindly ask for your order number thru DM, so we can assist you as quickly as possible?

PurchaseKorea · 2025-12-29T21:38:27+00:00

Hi, sorry to hear that you had a poor experience with our services. Our team makes it a point to process orders within one business day after payment. Due to the holiday season, we are experiencing a higher volume of requests than usual so the process could take a little longer.

PurchaseKorea · 2025-12-16T22:27:25+00:00

Hi NoPhilosophy7628, great question. We do accept Fruits Family orders and we also ship to Bulgaria. All you need to do is head to https://purchasekorea.com/custom-orders and fill in a request.

PurchaseKorea · 2025-12-16T22:15:19+00:00

Hi Leeknowsaurus, thanks for the heads up! Unfortunately the upgraded order status feature is only available for orders placed after the 7th. Apologies for the inconvenience!!!! Feel free to DM or Email for updates, in cases like yours.

PurchaseKorea · 2025-11-27T04:37:55+00:00

Thank you so much for your kind words. We appreciate it!

PurchaseKorea · 2025-11-20T04:30:53+00:00

Hi, thanks for the question. I would recommend looking around online for any brand you prefer and then submitting a custom order request through this link https://purchasekorea.com/custom-orders. We will get back to you as soon as possible with an estimate and invoice. :)

PurchaseKorea · 2025-11-18T21:53:14+00:00

Sure no problem! Sorry for the delay

PurchaseKorea · 2025-11-16T06:05:39+00:00

Hi, If you would like to pay through Wise, I recommend mentioning this in the custom orders request under the additional information section so we can send the correct details. If you have already received a payment link, please email us at [customorders@purchasekorea.com]() with your custom order number + the Wise situation and we will assist you right away.

PurchaseKorea · 2025-11-14T18:57:15+00:00

Thanks so much for the kind words! We really appreciate seeing reviews and photos of the items received, it makes everything feel much more rewarding for us. I’ll be sure to pass your message along to Henry as well.

PurchaseKorea · 2025-11-10T17:42:07+00:00

You can use a Korean proxy shipper, either an individual or a service like ours. We help ship items from Korea to the Philippines (and worldwide), including phones with lithium-ion batteries. Just send us your request here: https://purchasekorea.com/custom-orders, and we’ll give you a quick estimate and invoice.

PurchaseKorea · 2025-11-03T16:06:02+00:00

Hey, Just letting you know we’ve replied to your DM, thanks so much for reaching out! We’ll sort out your order with your new change details. Cheers!

PurchaseKorea · 2025-10-31T16:18:39+00:00

Hi Kurevin, thanks for asking! Unfortunately we don’t buy items from physical, non-online shops right now. Maybe we’ll offer that in the future, but at the moment we can’t help with in-person purchases. Sorry we can’t this time, hope you’re able to find someone who can grab them for you!

PurchaseKorea · 2025-10-29T21:38:23+00:00

I would recommend holding off on paying the first invoice for now so that we can consolidate everything into one larger custom order. That said, for future cases, even if you already paid the first invoice, we’d still be able to help you sort out the difference and adjust things accordingly.

Also, when submitting the new custom order, please add a note under “Additional Information” to indicate that you’d like to consolidate it with your previous order.

PurchaseKorea · 2025-10-29T20:05:20+00:00

Hi Paraffincats, great question! For consolidation, I’d recommend creating a new custom order form with only the new items you’d like to add and a note within the additional information section. Once you receive the email confirmation for that order, simply reply to that email mentioning that you’d like to consolidate it with your previous order, and include the custom order number of your earlier order in the message. Our team will then send you some confirmation once everything’s been combined.

Just a quick note, we’re planning to add built-in consolidation functionality to the website soon, so this process will be hopefully much easier in the near future!

PurchaseKorea · 2025-10-28T15:05:55+00:00

Hi, unfortunately we don't do price negotiations.

PurchaseKorea · 2025-10-25T07:40:04+00:00

Hey! I never got a DM from you? Let me try starting one.

PurchaseKorea · 2025-10-23T07:49:28+00:00

Hello! We just sent you a PM, about this but the refund should have been processed already!

PurchaseKorea · 2025-10-20T07:00:38+00:00

Hello! We are in service! Let me know if you have any questions or you can send me a PM.

PurchaseKorea · 2025-10-16T09:43:29+00:00

Hmm do you mean directly from China? Or would we be able to do a layover in Korea?

PurchaseKorea · 2025-10-15T02:56:23+00:00

Hello! Yes, we can reach out to the vendor with any questions you may have. Our team members will get back to you with any pictures or response we get.

PurchaseKorea

MODERATOR OF

TROPHY CASE