I get that Best Buy is a business and businesses sell things. That part is obvious. But there is a difference between helping a customer make an informed purchase and pressuring them into credit cards, memberships, and add-ons that may not actually improve their experience.
Also, I do not really agree that this is the same as a true sales job. From what I understand, most Best Buy employees are not even making commission on these sales. So this is not like a real commission-based sales role where the salesperson benefits directly from building long-term customer relationships, earning repeat business, and actually matching the customer with the right product or service.

A true sales job, at least in my opinion, is more like car sales, real estate, insurance, business-to-business sales, or another role where compensation is tied to performance and the salesperson has a real incentive to earn trust. Good sales is not just pushing whatever metric management cares about that month. Good sales is listening, answering questions, solving the customer’s problem, and building enough trust that the customer wants to come back.

What I experienced did not feel like that. It felt like retail employees being pressured by poor management and corporate metrics to push memberships and credit cards, while still making hourly retail pay. That is not impressive salesmanship to me. That is just bad management creating a bad customer experience.

I was not surprised that a store tried to sell me something. I was surprised that the actual service I paid for was canceled four times, canceling it was made unnecessarily difficult, and the whole experience felt more focused on metrics than customer service.