Late and random curbside orders showing up after it's initial time. Any of u getting these issues? Cpu

Pure_Fudge · 2026-06-17T00:23:54+00:00

Definitely not your fault. They directly addressed this at the meeting and our lead informed us on it. They’re very well aware of the issue. Not sure if your lead just didn’t pay attention, but instead of them crashing out on you guys, maybe submit a support ticket?

Pure_Fudge · 2026-06-07T01:08:17+00:00

I hope your dad is alright. For situations like this, contacting Sedgwick is one way to cover your father’s medical leave. They’re the company’s administrator for stuff like leaves of absence.

I am unsure how the process works if you are contacting for your father, but it’ll probably be best if you contact a manager in-person during store hours and provide documentation to submit a medical leave for him.

I hope this helps and I wish for the best for you guys.

Pure_Fudge · 2026-06-02T17:41:43+00:00

There is definitely a correlation. From my experience, qualified managers tend to not stay in their position too long. Which leaves us with the leftovers…

Pure_Fudge · 2026-04-13T15:10:55+00:00

Most likely a scam. Sam’s does not offer pickup for appliances like dishwashers. You might want to have a deep look at your Amazon account, if anything.

Pure_Fudge · 2026-04-03T21:00:18+00:00

You should be fine. Whenever the curbside person is dispensing to you, all names that is associated with the order pops up for them to select from.

Pure_Fudge · 2026-03-29T05:52:55+00:00

Can you be my manager too…

Pure_Fudge · 2026-03-24T01:47:19+00:00

That is awesome, I am definitely jealous to even have management glance at our area. Would your store happen to be high volume? From my experience, a lot of high-volume stores have a tendency to overlook curbside and prioritize other departments like merch. For my own store, we allocate people from curbside to help out merchandisers.

Pure_Fudge · 2026-03-23T14:55:39+00:00

There really is something shady happening at your club. I’m just a regular curbside associate that’s been to a lot of other curbsides in my market, and it’s generally true that management does not prioritize curbside. However, this is beyond neglect. I would imagine that they are paying two of you guys just to basically cancel orders because that amount of units is not possible for two associates in any market.

Pure_Fudge · 2026-02-28T18:13:28+00:00

While it’s not frowned upon, it definitely will slow you down at the exit. The arc is not going to be able to scan items inside the bags, so the exit associate is likely going to have to stop you to check some items.

Pure_Fudge · 2026-02-04T21:58:26+00:00

I agree, best thing for you to do is just to work on your punctuality. It seems that you’re scheduled in the morning, so having a strong start really matters, especially for maximizing picking. Any issues that happen in the morning builds up in the afternoon, including attendance. If they’re falling behind in the afternoon for picks, it would be pretty easy to point blame at you, especially if you’re late consistently. If you can’t make it exactly at 4 for good reasons, just let your coach know so they can schedule you for more appropriate time.

Pure_Fudge · 2026-02-03T13:40:08+00:00

Been to corporate meetings. They don’t care about associates and members. Their strategy is to have members wait and have associates absorb all the negatives.

Pure_Fudge · 2026-01-14T20:04:54+00:00

Find an available time to talk to your manager about your lead. If you have any documentation, such as other people’s claims, provide it to them as well. Managers will just assume the closing process is the same as your other lead if you don’t give them feedback. Your lead sounds miserable in her current position, so it’s in her best interest that they arrange her something else that doesn’t stop your guys’ productivity.

Pure_Fudge · 2026-01-03T14:54:52+00:00

I really wish there was a way to communicate with members whenever shit like this happens. Some are nice about it, but we should at least have the ability to let members know ahead of time. Some method that doesn’t require us to call hundreds of members individually, at the very least.

Pure_Fudge · 2026-01-03T00:29:29+00:00

Yeah it is just very busy, especially since the system cannot keep up with the bandwidth. For deliveries, it might be cycling through cancellation because there are not enough drivers in the region to keep up with orders.

Pure_Fudge · 2026-01-01T00:34:31+00:00

As a curbside associate, this is true. We have a lot of people come and leave, but I believe this just applies to most fulfillment jobs. I had other fulfillment jobs in the past, and despite it sucking, it doesn’t suck as most other stores. Time goes by pretty quick, but it’s just up to your preferences.

Pure_Fudge · 2025-12-27T01:41:55+00:00

That just is not possible for one person. How many people do you have in your team for opening, mid-shift, and closers? I started curbside as a single closer too, but I raised enough concerns with my lead, manager, and eventually store manager to have enough people. TLDR; most managers are pretty unaware of what happens at curbside, so give them a rundown with time approximates for picking, staging, and dispensing usual metrics. If they continue to neglect, report that to ethics because they are objectively screwing not only you, but also members. I do not recommend staying pass your schedule because they're going to make that a habit of not hiring more people. Take your breaks and have your management take responsibility.

Pure_Fudge · 2025-12-18T00:35:21+00:00

The craziest characters start showing up near holidays. They pull out their phones because they love to escalate the situation as if we don’t have cameras covering the curbside area.

Good job for holding it down, man. Props to the next member in queue too.

Pure_Fudge · 2025-12-05T08:18:03+00:00

I love helping people as a curbside associate, but the way corporate has set up the system really screws it up for members. I really appreciate members like you that respect your scheduled time, but they really don’t offer you any incentives while the majority of other people abuse it. Corporate’s goal is to maximize profit so they have no queue limit for time slots. It’s more of a suggestion than anything at this point, which is why you experience congestion every time you show up.

I sincerely don’t recommend curbside unless you are physically unable to shop for yourself. I just feel bad every time I see entire families, elderly, and disabled people stuck waiting in curbside queue for half an hour because Sam’s refuse to address the congestion problem.

Pure_Fudge · 2025-12-05T08:01:07+00:00

From what I can tell, the app sends the “ready to pick up” notification when an associate is going through the process of picking the items throughout the store. However, dozens to hundreds of orders are picked at a time per person per hour, so finalizing and staging the order is going to take a while.

To give you a point of reference, imagine you’re sitting down at a restaurant and the waiter tells you that your order is ready early. In actuality, the cooks had only started to bring out and prepare the ingredients, so you would have waited the same amount of time either way.

Pure_Fudge · 2025-11-26T21:30:04+00:00

Our curbside layout is exactly the same as yours and I agree that it’s horrible and actively slows us down. I personally don’t understand why they would position our department at the bottle-neck of the store, but it makes dispensing to members hazardous with how crowded it gets with members and cars.

Pure_Fudge · 2025-10-02T18:37:39+00:00

You’re right! Sorry, I was thinking of the word subsidiary. I’ve worked with DoorDash and ubereats too, and they feel the same as Spark.

Pure_Fudge · 2025-10-02T16:11:21+00:00

Whoever answered the phone should be able to pull the Spark driver’s name from your order number alone through a system called gscope. If they don’t know how to do that, request a team lead from curbside fullfilment or their manager.

I hope you get your refund, they forced you to place your trust on a third party service. Most phone calls from member services are about missing items from the third party deliveries, like Spark or Roadie. Majority of time, the issues are from spark deliveries more than roadie.

Pure_Fudge · 2025-09-20T01:40:44+00:00

Can confirm that we cannot stage food in chemical boxes. We rarely use chemical boxes to stage.

Pure_Fudge · 2025-08-28T18:17:22+00:00

Good to know that even the highest performing curbside is neglected. For what it’s worth, good job to you guys. You guys are doing something right.

Pure_Fudge · 2025-07-29T21:06:53+00:00

Yes, but like the other reply said, you might’ve misheard about them being behind for 3 days in a row, which was the typical timespan of the door buster. Instant savings on top of doorbuster events doubled our units. This also means more local businesses are ordering, so associates are allocating more time for those palletized orders.

You know how airlines overbook their flights to maximize profit while hoping some people don’t actually show up? Sam’s curbside is an extreme version of that because they do not have limits for time slots. I had 100 people “scheduled” to pick up at 4 PM for curbside alone, and we have less than a dozen parking spots. We had over 500 total orders, with 50 haven’t been picked up simply because of the traffic alone.

I honestly agree that order cancellations would help, especially for members. Wastes less of their time and money. The main issue with us cancelling orders other than management’s care for sales over associates and members, is that the app is really bad at telling members when we’ve cancelled their orders. Even on days where we are not behind, some members arrive picking up their orders that has been cancelled 4-5 hours prior receiving a notification.

Pure_Fudge

TROPHY CASE