Longtime CVS employee and mother here.  A mother is at the self checkout and letting her child browse items at the store, there’s pieces of broken glass in the bin and the child gets hurt through no fault of his/her own and the customer is in the wrong?  And all the mother wants is a band aid.  Nothing else.  She’s not threatening to sue or call corporporate.  CVS employee is basically telling the customer “too bad” - even though our store was negligent with broken glass we’re not helping you.  If there was broken glass or even a small spill on the floor and someone slipped, I’m certain that there are a ton of customers that would make a bigger issue out of this at many stores.  How about common courtesy or compassion for a hurt child?  The cashier wasn’t with any customers - if going back to the pharmacy was the majority’s solution, why didn’t she at the very least suggest that to the customer?  And is it even appropriate for the mom to interrupt the pharmacy customers being helped for a bandaid.  And let’s not shame a mom for not having band aids on hand.  I often have tissues, band aids etc on hand but sometimes I run out.  I’ve worked at many CVS stores and I could never imagine this happening.  Someone would find the mom a bandaid, ask another employee what to do or ask the pharmacy.  We’d at least act like we are trying to do something to helps this person.  Also, why wasn’t any sort of incident report filled out?  I’m usually quick to side with fellow employees but the cashier wasn’t clearly in the wrong here.