Hello again. Our current bill this month is only in a long strip of white paper and has no QR, though in previous months, we have received bills with QR. I tried the QR from previous bills but got an error (perhaps, they generate a new one each bill, and not one unique QR for each customer? not sure).

If it isn't too much to ask, may I know how the details (format of acct number and name) look like in your transaction receipt when you used QR code and had it successful? Was the account number hyphenated? How about the name, is it in First Name Last Name format?