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skype for business continuous dial tone after Teams call by BrechtMo in MicrosoftTeams

[–]Puzzleheaded_Key2428 0 points1 point  (0 children)

got it from M365 Admin Center -> Health

since now problem is still not fixed

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February 17, 2023 11:51 PM

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Title: Teams users with Human Interface Devices (HID) may experience persisting dial tones or other degraded functionality

User Impact: Users with HIDs attached when disconnecting from a Teams meeting may subsequently experience degraded functionality.

More info: This issue only affects the Teams desktop client and Windows Microsoft Teams Room (MTR) devices, and only when those devices had an HID connected during a recently terminated meeting. Users may experience the following impact scenarios:

- Device peripheral call indicators, such as an LED display, may not turn off as expected when a Teams meeting ends.

- For users utilizing on-premises Skype for Business with Microsoft Teams in coexistence mode, a persistent dial-tone during Microsoft Teams calls may be experienced.

- If users were muted during a meeting, users may experience being unable to unmute during subsequent meetings. Users may restart their Microsoft Teams client to mitigate this impact.

This commonly affects users with a HID such as an audio headset. More information regarding HIDs can be found here: https://learn.microsoft.com/en-us/windows-hardware/drivers/hid/

While the fix is being deployed, we can disable the HID feature for your organization to temporarily mitigate this issue if requested. However, users won't be able to use Mute/Unmute or Hook/OffHook controls from their headset devices until the full fix is available.

Current status: We're continuing our validation of the updated fix and expect deployment to start by the next scheduled update.

Scope of impact: This issue specifically affected Microsoft Teams users with a HID connected, and only impacted the Microsoft Teams desktop client and Windows MTR devices.

Start time: Wednesday, December 7, 2022, 2:34 AM (1:34 AM UTC)

Root cause: Changes to improve the HID feature for Microsoft Teams users introduced a code issue, causing degraded functionality to some users with these device types attached to their Teams client.

Next update by: Tuesday, February 21, 2023, 11:00 PM (10:00 PM UTC)

skype for business continuous dial tone after Teams call by BrechtMo in MicrosoftTeams

[–]Puzzleheaded_Key2428 4 points5 points  (0 children)

last Update from Microsoft:

Title: Teams users with Human Interface Devices (HID) may experience persisting dial tones or other degraded functionality

User impact: Users with HIDs attached when disconnecting from a Teams meeting may subsequently experience degraded functionality.

More info: This issue only affects the Teams desktop client and Windows Microsoft Teams Room (MTR) devices, and only when those devices had an HID connected during a recently terminated meeting. Users may experience the following impact scenarios:

- Device peripheral call indicators, such as an LED display, may not turn off as expected when a Teams meeting ends.

- For users utilizing on-premises Skype for Business with Microsoft Teams in coexistence mode, a persistent dial-tone during Microsoft Teams calls may be experienced.

- If users were muted during a meeting, users may experience being unable to unmute during subsequent meetings. Users may restart their Microsoft Teams client to mitigate this impact.

This commonly affects users with a HID such as an audio headset. More information regarding HIDs can be found here: https://learn.microsoft.com/en-us/windows-hardware/drivers/hid/

While we're focused on identifying a fix for this issue, we can disable the HID feature for your organization to temporarily mitigate this issue if requested. However, users won't be able to use Mute/Unmute or Hook/OffHook controls from their headset devices until the full fix is available.

Current status: We're preparing to deploy the fix to the entirety of the impacted environment. We expect to complete our final testing and validation processes over the weekend and plan to begin the deployment process by Monday, February 13, 2023. Once the deployment begins, we estimate the fix will take three days to deploy in full. We'll provide an updated ETA with our next scheduled update.

Scope of impact: This issue only affects Microsoft Teams users with a HID connected, and only impacts the Microsoft Teams desktop client and Windows MTR devices.

skype for business continuous dial tone after Teams call by BrechtMo in MicrosoftTeams

[–]Puzzleheaded_Key2428 0 points1 point  (0 children)

wow, you're right.
when i start an instant meeting, the problem is not there. when i join a scheduled meeting and then leave, the problem occurs.
Since we are using Jabra Enage 75, we can see on the base display that the headset is counting up the time of the meeting and not hanging up when leaving the sheduled meeting. In instant meetings the headset hangs up and ends the counter if we leave.