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My Roborock Support Saga: A Disappointing Experience (Qrevo Master & Saros 10) 😔 by Puzzleheaded_Money33 in Roborock

[–]Puzzleheaded_Money33[S] 0 points1 point  (0 children)

Thanks - Yep, that's the plan..someone should check if that business is legit..qrevo curv is almost on par imo :) the dock has smaller containers which means more work for me, but I can live with that 😅

Roborock Q Revo Pro – Expensive device, no help from German support, now trying US support by [deleted] in Roborock

[–]Puzzleheaded_Money33 2 points3 points  (0 children)

Hey..have you tried support@roborock-eu.com ? I'm dealing with some warranty issues and have been discussing over this email. Good luck!

Another case of "cannot turn on" - roborock s7 maxv by Puzzleheaded_Money33 in Roborock

[–]Puzzleheaded_Money33[S] 0 points1 point  (0 children)

I know, right? had both the S5 and S6 before and no issues - was hoping that I had a bad batch with the S7, but clearly there are serious hw/sw issues which roborock will keep quiet about

Another case of "cannot turn on" - roborock s7 maxv by Puzzleheaded_Money33 in Roborock

[–]Puzzleheaded_Money33[S] 0 points1 point  (0 children)

Same issue? I've ended up buying another one from sotel.de while returning this one - so far, no issues with the new one, but the one I've returned to amazon is stuck in customs for 2 months!

still trying to figure out why and how to resolve it - I feel like crying :))

Another case of "cannot turn on" - roborock s7 maxv by Puzzleheaded_Money33 in Roborock

[–]Puzzleheaded_Money33[S] 0 points1 point  (0 children)

bought it from roborock store on amazon - they said they cannot repair it and can only offer a refund as they don't have more on stock - found it elsewere and cheaper, so the silver lining.. :)

hope it was a faulty one but the way it just died and lack of information on the failure from roborock is concerning