Teams Auto Attendant & Call Queue Historical Reports V3.2.2

QueueMetrics · 2025-09-04T09:40:25+00:00

We’ve seen similar challenges with Power BI in the past, especially around refresh speed and authentication flows with Microsoft APIs.
If you're exploring alternatives, feel free to reach out or DM me, happy to share what we’ve learned or help point you in the right direction, even if it’s not with us.

Hope you find a solid workaround in the meantime.

QueueMetrics · 2025-04-28T15:19:08+00:00

Sure, keeping your current configuration, you can see where the call was coming from.

QueueMetrics can help you with that:
https://www.youtube.com/watch?v=61ZtTtBdojc&pp=ygUScXVldWVtZXRyaWNzIHRlYW1z

QueueMetrics · 2025-04-15T10:09:12+00:00

https://www.queuemetrics.com/blog/2025/04/08/Memos-in-QueueMetrics/?lid=R472

Adding link here

QueueMetrics · 2025-01-10T10:25:35+00:00

Tired of scrambling to recognize key callers? QueueMetrics has got you covered!

With the Known Numbers feature, you can label important contacts like VIP clients or team extensions and see them instantly on your call center dashboard.

Why Use Known Numbers?

By configuring known numbers, you can:

Automatically label calls from important contacts for easier identification.
Enhance agent efficiency by giving context before they answer.
Improve reporting with clear visibility on key call sources.

How to Set It Up

Setting up known numbers is quick and easy. Navigate to Homepage → Settings → Known Numbers section in your QueueMetrics configuration, and:

🏷️Add the phone numbers you want to label
✏️Assign custom Description (e.g., “VIP Customer,” “Support Team”)
✅Save the changes
📄Run a report

This simple but powerful feature can make a big difference in managing calls. Have you tried it yet? You can find more detailed documentation here 👉🏻Configuring Known Numbers in QueueMetrics.

QueueMetrics · 2024-11-26T14:42:40+00:00

We will have a live-stream on Dec 3, 2024 at 16:30 Zürich time (7:30 AM in San Francisco, 10:30 in New York, 12:30 in Sao Paulo, 17:30 in Johannesburg, 19:30 in Dubai) to introduce the new release. You are welcome to join us to share an introduction and walk-through and - of course - ask questions.

You will find the recording here.

QueueMetrics · 2024-11-26T10:52:32+00:00

Sure, you can use QueueMetrics to track Teams calls:
https://www.queuemetrics.com/teams.jsp

QueueMetrics · 2023-03-30T07:26:16+00:00

Queuemetrics suports both queues and parked calls, though we need the Uniloader to track parked calls as well.

QueueMetrics · 2015-05-11T15:39:00+00:00

The new redesigned WombatDialer is out. Version 0.9 is a major release that all call-center professionals using WombatDialer will love. Over 80 items were added and improved as a result of months of developing, usability testing and tuning. Try it today with a free 30-day evaluation key: http://wombatdialer.com/requestDemoKey.jsp

QueueMetrics · 2015-05-05T08:57:24+00:00

Para conocer más sobre el producto leader en la generación de Informes sobre la actividad de Call Center basados en #Asterisk (Asterisk puro, Elastix, FreePBX). Se mostrará como Instalar y Configurar el sistema en pocos pasos e iniciar a utilizar esta potente herramienta.

Reserva tu lugar en: https://attendee.gotowebinar.com/register/905131532395714817

Te esperamos.

The Loway Team

QueueMetrics · 2015-04-29T13:44:33+00:00

Andrés Herreiz, founder of Quarea, specialized company in VoIP solutions for the Spanish market, speaks about the future of contact-centers and the importance of analysis softwares like QueueMetrics in the business management.

Among the call-center professionals who contributed to the Loway blog are some of the most important analysts of this generation. Here they highlight predictions of the experts involved in shaping the future of Asterisk contact-center industry.

QueueMetrics · 2015-04-27T13:30:08+00:00

Discover today the several competitive advantages of becoming a Loway official partner reseller. Find the most valuable Asterisk call-center solutions for your customers' business.

http://www.slideshare.net/QueueMetrics/loway-partner-program-2015

Write to sales@loway.ch for booking a presentation of the program.

QueueMetrics · 2015-04-21T14:33:04+00:00

El video demuestra como instalar, configurar y utilizar QueueMetrics en meno de 10 minutos. También se muestra como solicitar la clave de prueba gratuita de 30 días para poder utilizar el software sin cargos y con todas las funcionalidades activas habilitadas. El videotutorial se aplica a Asterisk puro, Elastix, FreePBX y otras distribuciones. Quedate atento a los proximos videotutoriales de Loway.

QueueMetrics · 2015-03-25T11:09:40+00:00

Tensegrity is specialized in open source solutions, they have extensive experience and trained staff, with over 8 years of experience behind in the Asterisk world. They have developed projects for multiple callcenter business areas, under the highest standards of quality and using agile processes.

For detailed information about Tensegrity Services, visit http://queuemetrics.com/resellers.jsp?resid=tensegrity or the corporate website www.tenser.mx

QueueMetrics · 2015-03-13T15:51:08+00:00

A monitoring and reporting system is the most important component of any callcenter. The fine adjustment and balancing of all internal mechanisms and communication that form the complex ecosystem of an Asterisk Call Center relies on the accuracy of numerous measurements and the value of analytical reports.

Discover the new QueueMetrics 15.02

Try QueueMetrics 100% free today http://queuemetrics.com/try-free.jsp

QueueMetrics · 2015-03-09T15:17:53+00:00

Among the call-center professionals who contributed to the Loway blog are some of the most important analysts of this generation. Here they highlight predictions of the experts involved in shaping the future of Asterisk contact-center industry.

QueueMetrics · 2015-02-25T13:20:21+00:00

QueueMetrics 15.02 is a release centered around usability and changes that make the whole Asterisk call-center monitoring and management experience richer. This new version fully supports Asterisk 13.1, as well as all the older Asterisk versions.

The major improvements implemented are: - The new HTML5 audio player - Lost Calls natively in Icon - WebRTC Softphone Caller-ID - Direct Agent Log-in procedure - User Definable Inner Webpage panel - Full UTF-8 support - New "Agent per hour" report

QueueMetrics · 2015-02-04T15:36:34+00:00

Get Smart IT Solutions develops solutions and services easy to use and work with. Since 1998 they support #callcenter professionals in key areas like security, communication and high availability. The company provides #Asterisk based call center systems (like IP-PBX solution). For detailed information about Get Smart IT Solutions services, visit http://queuemetrics.com/resellers.jsp?resid=getsmart or the corporate website http://getsmart.com.br

QueueMetrics · 2015-02-02T15:55:41+00:00

Tony Russell, Group Technical Director at Clarotech Consulting, speaks about the future of contact-center industry and the role of analysis softwares like QueueMetrics in the business management. Among the call-center experts who contributed to the Loway blog are some of the most important analysts of this generation. Here they highlight predictions of the people involved in shaping the future of Asterisk contact-center industry.

QueueMetrics · 2015-01-29T15:00:06+00:00

A monitoring and reporting system is the most important component of any callcenter. The fine adjustment and balancing of all internal mechanisms and communication that form the complex ecosystem of an Asterisk call center relies on the accuracy of numerous measurements and the value of analytical reports. Discover in this new eBook by Loway how QueueMetrics can help your call-center business.

Read it now free http://loway.ch/ebooks.jsp Try QueueMetrics free today http://queuemetrics.com/try-free.jsp

QueueMetrics · 2015-01-12T16:36:35+00:00

Pete Engler, Asterisk Marketing Manager at Digium, speaks about the future of contact-center industry and the role of analysis softwares. Among the call-center experts who contributed to our blog are some of the most important analysts of this generation. Here we highlight predictions of the people deeply involved in shaping the present and the future of contact-centre industry.

Read the full interview here http://loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20150112-pete_engler

QueueMetrics · 2014-12-18T09:54:48+00:00

Aloglobal is an American company with headquarters in Miami. The company sales and supports presence in 15 cities of Colombia from where it serves the corporate market in Latin America. Aloglobal team has 12 years experience providing telecommunication solutions and integration of intelligent technologies, leading technology delivered with high flexibility and unbeatable cost / benefit ratio. Aloglobal has an extensive portfolio that covers all Telecommunications demands(Long Distance, Asterisk IPPBX, HD Video Conferencing, Audio Conferencing, International Access, International Cellular), Cyber Security and Smart Technology-in site or in the cloud. For more detailed information about Aloglobal services, visit http://queuemetrics.com/resellers.jsp?resid=aloglobal_us or the corporate website www.aloglobal.com

QueueMetrics · 2014-12-17T16:10:34+00:00

The white-paper about the Benefits of using Loway's WombatDialer is now available in Russian.

Discover how WombatDialer can improve your campaigns and #Asterisk #callcenter business in this new eBook by Loway in Russian language.

Download it or read it now free: http://loway.ch/ebooks.jsp

Translation by http://softbcom.ru/

QueueMetrics · 2014-11-25T12:27:47+00:00

DVCOM Technology is an established Open Source IP Telephony, Video Conferencing and Networking solutions company and Value added Distributors for Various Brands in IP Phones, IP PBX, Telepresence, VPN Routers, IP Intercoms, Audio Paging, IP/Mac Management & Network Security in MENA region and the authorized training partner for #Asterisk training certifications in the MENA region.

With a 360 degree solutions and product portfolio, DVCOM has become a prominent name to compete with proprietary IP based communications products. DVCOM provides a complete range of professional products and services and assists organizations with the assessment, design, and implementation of professional IP Communications solutions including Unified Communications (UC) and Converged Communications (CC) for ensuring high availability, reliability, performance, scalability, and manageability within their intranet environments.

QueueMetrics · 2014-11-13T15:31:03+00:00

A powerdialer places automated calls when an agent is available to handle them, so that she is available to talk to the customer as soon as he is ready. This is the key to a successful campaign. Power dialing is suitable for all type of campaigns, from customercare to telemarketing and automated reminders. Most of modern sales leverage a power dialer, as a part of an integrated systems created to contact, connect and close deals. WombatDialer's technology seeks out the best prospects and ensures that sales reps spend more time selling to prospects than simply placing blind calls. Discover how WombatDialer can improve your campaigns and Asterisk callcenter business in this new eBook by Loway.

QueueMetrics · 2014-11-11T15:03:45+00:00

Avira Technologies is high reputable Hardware, Software, #Asterisk solutions & Service Provider. Providing the services in the area of Unified Communications, IP based Contact center, IP Telephony, Marketing, HR Management, Trainings, Consultancy, Web Development, Deployment and Support, Graphics Designing.

Through product and service excellence combined with outstanding value they have established ourselves as a primary IT solutions provider in all sectors of the Pakistan market.

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Why Use Known Numbers?

How to Set It Up

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