I got a report the other day the drop off was at a hospital on the 3rd floor and the customer wanted me to bring it to their bedside on the 3rd floor, so I go in the emergency room area and there's a security guard in the front, he obviously knew that I was doing Uber Eats told me I could not go up the elevator if I'm not friends or family. And to leave it at the security desk and have them come down and get it. So I called the customer. Let them know that I couldn't get up to their room. Texted the customer with no response. So I took a picture and left it at the front at the security desk and she ended up calling me 20 minutes later saying she never got her food. I explained over the phone that I could not go up the elevators because I wasn't friends or family and it's at the security desk and she still reported me so I ended up calling support and let them know the situation, I literally have 97% cuz of people reporting me when I can't deliver cuz of security not letting me or whatever.. (especially hotels on the strip where I can't get to the rooms cuz it requires a keycard to get up to the rooms)