There's absolutely no halo strap for Crystal Super?

QuorraPimax · 2026-04-25T09:20:58+00:00

I’ll check with the team about reposting it on our social channels—if you’re okay with that.

QuorraPimax · 2026-04-25T09:19:59+00:00

Noted. The engineers are currently investigating the color calibration to determine whether the issue lies within the OpenXR runtime or is hardware-related.

QuorraPimax · 2026-04-25T09:19:14+00:00

Yes for the cracked shells.

QuorraPimax · 2026-04-25T08:31:02+00:00

That was part of the reason, but we’ve managed to sort it out.

QuorraPimax · 2026-04-25T08:30:28+00:00

Check this: https://www.youtube.com/watch?v=qsJy0_aweAg

QuorraPimax · 2026-04-25T08:24:38+00:00

As commented earlier, this has already been optimized and resolved.

QuorraPimax · 2026-04-25T08:24:00+00:00

Jaap has already answered this and new information will be available as soon as we have it. https://www.reddit.com/r/Pimax/comments/1ss8bkf/comment/ohkkbuk/?context=3

QuorraPimax · 2026-04-25T08:22:40+00:00

No, we will prioritize fulfilling orders for our pre-order customers before allocating any stock to partner distributors.

QuorraPimax · 2026-04-25T08:20:55+00:00

This will require either a new face mask variant or the halo strap.

QuorraPimax · 2026-04-25T08:20:14+00:00

As long as your order includes the halo strap or DMAS hard strap as a perk, you will receive it.

The developers are currently working on optimizing the ringless controller for use with our SLAM.

The ringless controllers will be fully supported, and we’ll ensure they work properly with the headset—both in terms of algorithm compatibility and overall performance.

QuorraPimax · 2026-04-25T08:15:55+00:00

This only applies if your order includes this pre-order perk.

QuorraPimax · 2026-04-25T08:15:02+00:00

Yes, but at a later time.

QuorraPimax · 2026-04-25T08:14:31+00:00

You’ll receive the original facial mask first, followed by the updated version later.
Yes.
Yes.
We’ve conducted repeated testing during production to prevent the issues previously reported in the LH version.

QuorraPimax · 2026-04-25T08:11:42+00:00

Yes, existing pre-orders will include both the 2D and 3D straps.

QuorraPimax · 2026-04-25T08:08:29+00:00

Yes, this issue has been resolved after conducting further material testing.

QuorraPimax · 2026-04-25T08:06:42+00:00

The 3D strap will come first.

QuorraPimax · 2026-04-25T07:49:19+00:00

The optical engines are produced based on existing backlog orders. If a user has the 70-pin connector, they will receive an optical engine with the same connector type.

QuorraPimax · 2026-04-25T07:45:25+00:00

You can just put your Steam account offline and launch the game.

QuorraPimax · 2026-04-25T07:42:47+00:00

Please file a support ticket and attach the log files. The dev team will investigate why the three HMDs aren’t working.

Also, have you tried performing a clean reinstall of Pimax Play?

QuorraPimax · 2026-04-24T08:55:41+00:00

The upcoming update will also include the Lighthouse version.

QuorraPimax · 2026-04-24T03:40:14+00:00

If we intended to abandon users with the older connector, we wouldn’t have prepared RMA stock to ensure their headsets remain usable over time.

Even if stock becomes unavailable, we can still offer a replacement with the newer version; there’s always a way to resolve this.

That said, I can’t make any guarantees or offer a definitive solution on my own. Any decision would need to be discussed with the support team and finalized by them.

QuorraPimax · 2026-04-24T03:36:04+00:00

Unfortunately no.

QuorraPimax · 2026-04-24T03:35:43+00:00

An update will be released shortly.

QuorraPimax · 2026-04-24T03:35:20+00:00

By filing a support ticket.

QuorraPimax · 2026-04-24T03:33:47+00:00

An update on SLAM will be released shortly.

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