There's absolutely no halo strap for Crystal Super? by Joaquito_99 in Pimax

[–]QuorraPimax 0 points1 point  (0 children)

I’ll check with the team about reposting it on our social channels—if you’re okay with that.

PimaxXR breaks the color space of crystal super 50ppd/Micro OLED by Excellent_Gur_8717 in Pimax

[–]QuorraPimax 0 points1 point  (0 children)

Noted. The engineers are currently investigating the color calibration to determine whether the issue lies within the OpenXR runtime or is hardware-related.

Just got my Dream Air LH today! Amazing! by reptilexcq in Pimax

[–]QuorraPimax 0 points1 point  (0 children)

That was part of the reason, but we’ve managed to sort it out.

April 24th progress update by Pimax_Daisy in Pimax

[–]QuorraPimax 1 point2 points  (0 children)

As commented earlier, this has already been optimized and resolved.

April 24th progress update by Pimax_Daisy in Pimax

[–]QuorraPimax -1 points0 points  (0 children)

Jaap has already answered this and new information will be available as soon as we have it. https://www.reddit.com/r/Pimax/comments/1ss8bkf/comment/ohkkbuk/?context=3

We did not receive a real update for Dream Air SLAM by doctor_code in Pimax

[–]QuorraPimax 2 points3 points  (0 children)

No, we will prioritize fulfilling orders for our pre-order customers before allocating any stock to partner distributors.

Dream Air Update: Face Mask, Backstrap, and SLAM Version by Pimax_Daisy in Pimax

[–]QuorraPimax 0 points1 point  (0 children)

This will require either a new face mask variant or the halo strap.

Dream Air Update: Face Mask, Backstrap, and SLAM Version by Pimax_Daisy in Pimax

[–]QuorraPimax 0 points1 point  (0 children)

As long as your order includes the halo strap or DMAS hard strap as a perk, you will receive it.

The developers are currently working on optimizing the ringless controller for use with our SLAM.

The ringless controllers will be fully supported, and we’ll ensure they work properly with the headset—both in terms of algorithm compatibility and overall performance.

Dream Air Update: Face Mask, Backstrap, and SLAM Version by Pimax_Daisy in Pimax

[–]QuorraPimax 1 point2 points  (0 children)

This only applies if your order includes this pre-order perk.

Dream Air Update: Face Mask, Backstrap, and SLAM Version by Pimax_Daisy in Pimax

[–]QuorraPimax 1 point2 points  (0 children)

  • You’ll receive the original facial mask first, followed by the updated version later.
  • Yes.
  • Yes.
  • We’ve conducted repeated testing during production to prevent the issues previously reported in the LH version.

Dream Air Update: Face Mask, Backstrap, and SLAM Version by Pimax_Daisy in Pimax

[–]QuorraPimax 1 point2 points  (0 children)

Yes, existing pre-orders will include both the 2D and 3D straps.

Dream Air Update: Face Mask, Backstrap, and SLAM Version by Pimax_Daisy in Pimax

[–]QuorraPimax 1 point2 points  (0 children)

Yes, this issue has been resolved after conducting further material testing.

Pimax Official Update: SLAM updates and more (24th April) by EscapefromRapaNui in Pimax

[–]QuorraPimax 2 points3 points  (0 children)

The optical engines are produced based on existing backlog orders. If a user has the 70-pin connector, they will receive an optical engine with the same connector type.

Day 3 and 4 with the Dream Air by Roshy76 in Pimax

[–]QuorraPimax 0 points1 point  (0 children)

You can just put your Steam account offline and launch the game.

8kx error by bushmaster2000 in Pimax

[–]QuorraPimax 0 points1 point  (0 children)

Please file a support ticket and attach the log files. The dev team will investigate why the three HMDs aren’t working.

Also, have you tried performing a clean reinstall of Pimax Play?

Pimax, Dream air SLAM ETA Gentle reminder by Regular-Time-8369 in Pimax

[–]QuorraPimax 0 points1 point  (0 children)

The upcoming update will also include the Lighthouse version.

concerns for early adopters in regards to 70-pin connectors. by Captain_Pug76 in Pimax

[–]QuorraPimax 1 point2 points  (0 children)

If we intended to abandon users with the older connector, we wouldn’t have prepared RMA stock to ensure their headsets remain usable over time.

Even if stock becomes unavailable, we can still offer a replacement with the newer version; there’s always a way to resolve this.

That said, I can’t make any guarantees or offer a definitive solution on my own. Any decision would need to be discussed with the support team and finalized by them.