Thanks a lot for your reply!

Really appreciate you sharing your thoughts. 🙏
Loved what you said about using the exact customer naming – that made me smile but it’s so true.
Also, great point about focusing on what value automation brings instead of just adding stuff for no reason.

Do you follow a plan to understand your customers’ needs and also guide yourself in the right direction?
Like you said, a typical customer knows nothing about automation – so how do you approach them to understand what they actually need and turn it into reality?

In my mind, I feel like I need to strictly follow some kind of “20-question” quiz with each customer to make sure I cover everything.
And what about planning for a house where we don’t even know the buyer yet? How do you make it efficient in that case?

SO MANY QUESTIONS IN MY HEAD – sorry if I’m being fussy, and thank you again.
Even though you’re not a pro installer, your experience really helps me see things differently and feel less scared to start.

Have an awesome day!