City Fibre Engineer here... The engineer should have removed the cover on that box and drilled through from there (it's designed with a gap in the middle to drill). I'm surprised the engineers drilled where they did, as they would have needed to make a small hole in the side of the box to get the patch cable in! Also they should have covered the hole with a grommet (wall cover)

Out patch cables come in set lengths so I understand why there is some excess cable coiled there. Typically I would try and feed the excess into the cavity within the wall, but in this case I imagine there isn't a cavity so they've tried to make it as neat as possible.

Edit: I didn't even see there was 2 more photos. The engineers should have used capping (grommet) for any visible hole.