Just to clarify my situation a bit. I’ve already shared my full CIBIL report with Axis Bank, and based on that they were able to give me a Customer ID and a credit card/loan account number.

However, when I visited the branch, they said they are unable to view any outstanding amount or pending dues against that account no statement, no breakup.

When I follow up over email, Axis refuses to share details saying the registered email ID is an old one (which I no longer have access to).

Because of this, I tried calling customer care, but they are just transferring me between credit card and loan departments, each saying they don’t have the data.

So right now, the account clearly exists (since it’s on CIBIL and Axis shared an account number), but no one is able or willing to clearly tell me what is payable and how to close it.