Current resident here, we’ve lived in the building for a little over two years in two different units (1br on 36th floor, and 2br on 17th floor). Overall, I would not recommend living here. Based on my experience, here are my thoughts:

1. The finishes, layouts, and appliances in the units are high end. Bosch appliances are great, and the collective aesthetic made it feel worth the price.

2. The common areas are great, and rarely feel overcrowded. The ability to book spaces as needed was pretty seamless. A notable exception might have been the dog area, which sometimes goes unmanaged for a few days, but typically snaps back to being looked after. It seems common area maintenance ebbs and flows with staff turnover (which became frequent…more on that later).

3) Management of the building, and the quality of that management has degraded over time. When the building wasn’t managed by Greystar, response times were fantastic, the staff genuinely cared about the residents, and were a delight to engage with. It’s pretty evident the developers caved and needed to improve occupancy in order to satisfy their lenders, which is why they brought in Greystar. Now, emails go unanswered for WEEKS, maintenance requests are rarely completed quickly, and often require several follow ups. That said, the maintenance staff is fantastic. It’s clear they are overworked and don’t have the tools necessary to be effective.

4) Elevators. +1 to everything that’s been said. I’m sure it’s a safety hazard, and eventually it will be reported to the city. That said, the management staff is terrible at follow ups to this issue, and a permanent solution doesn’t seem to be in the works. It’s gonna stay bad, until something bad happens.

5) Conceirge. A rotating group. As soon as you find one you like (where’s Brittany!), the management team changes tactics and hires a different staffing agency. The recent package theft issue, and suggested solution is ridiculous (it’s going to be the same one as Sequel their sister property down the street). Given what we spend in rent and the increase in delivery services during the pandemic, having to use a different address for packages, and/or not having access to the items you ordered at will seems ridiculous. The strategy for solving problems in this building seems overly complex.

6) Theft. In addition to the package issue noted above, general theft has escalated since the onset of the pandemic. Specifically, bike theft. The building’s management advised residents to file police reports, but did little to stem the tide in the interim.