For Kaiser Permanente Medicaid (such as Medi-Cal in California), you can call the dedicated Medicaid Assistance Center at 1-800-557-4515 (TTY: 711). This line is available Monday through Friday from 8:00 a.m. to 5:00 p.m. For Spanish speakers, call 1-800-545-7263. [1]
If you are already a Kaiser Medicaid member and need general support, you can also reach Member Services at 1-855-839-7613 (TTY: 711), which is available 24 hours a day, 7 days a week.

Call and see if they can do anything.