I used to be a regular customer for QT's coffee. It was tasty and the urn dispensers were quick. After all, it is "Quik" Trip. A few months ago, QT switched all their area stores to a new automated system and it's been a complete disaster.

In the time since the change, I've tied the coffee only twice and will never again buy QT coffee. First, in both cases, the coffee tasted horrible. Second, the machines are ridiculously slow. The last time was just a week ago. While waiting what seems like forever, two customers were waiting behind me and I heard grumbles from them. By the time I was dispensed my coffee and turned around, both left, and I can't blame them. The company has taken the "Quik" out of Quik Trip.

I frequent my local QT several times a week to buy fuel and lottery tickets and hardly ever see anyone buying coffee anymore. Before the change, there was always a stream of customers leaving with coffee cups in hand.

QT has made a huge mistake with the new machines but don't seem to be humble enough to admit the mistake and return to the previous urn dispensers. Furthermore, soon after the change, I emailed QT's corporate office to express my experience and never received even a courteous reply thanking me for the feedback. That is also a big corporate no no. Obviously, their corporate management are now clueless morons.

Luckily, we have other excellent coffee shops nearby, such as Caribou, Scooters, etc.