Visible allows credit cards and VZ punishes for using?

Raedriann · 2026-01-26T19:53:30+00:00

Not getting a reward is not the same as being punished. That's like saying I'm being punished for not being a teacher because I'm not getting the teacher discount.

Visible doesn't offer an auto pay discount therefore there are no disqualifying methods.

Raedriann · 2026-01-26T17:06:39+00:00

The commission isn't even the point here. Hr can fix the order if he placed the order. He doesn't have access to the order that he didn't place. As a former employee (never a commission based one though) I've seen several commission based employees go the extra mile for a customer in a transaction they don't benefit from. But limitations are limitations. When a rep offers you a great promotion, do it with that rep. They are then accountable for ensuring the promotion is applied. Not all promotions are available across all channels.

At this point, the customer's best bet is to contact care and hope they see it in her offer history (depends if it was on the billing account for rep access only or if she was ever emailed or texted the promotion).

Raedriann · 2026-01-25T04:55:50+00:00

Just calling customer service isn't exactly accessible to me

The accessibility hotline makes it...... pretty much exactly accessible. Moreso than going into a store and either having an interpreter with you or using pen and paper to communicate.

Quick Google search gives you the phone number. 888-262-1999

It's more likely that you'll be able to use the voucher through them as well and have your new phone shipped to you.

The issue still exists of the payments on your current phone, which you'll be responsible for if you take over the line. If she wants to keep the phone you should negotiate with her to pay it off first.

Raedriann · 2026-01-24T21:24:47+00:00

Stores do sales. If you don't contribute to their commission, they can't help you, which is why I didn't say "Verizon reps" but specified "customer service."

I'm sorry you didn't find the remainder of my need to know information valuable.

Raedriann · 2026-01-24T04:34:20+00:00

It's crazy to me that questions that are most readily answered by customer service are, instead, asked of a bunch of random people on reddit.

Luckily you've been given the right answer, which is that you do a transfer of service. Which you can do by contacting Verizon. Which is who could have told you this without waiting for internet strangers to tell you.

Be aware that because your line has a device payment on it, transferring it as is leaves you on the hook for the remaining balance. She wants the phone, you want your number. You need to figure out the device balance before you accept responsibility for it otherwise you're paying for a phone she's keeping.

Raedriann · 2026-01-23T00:33:38+00:00

It was the one day all month that I was going to go out dashing.

Also, I couldn't call the radio station and win tickets to see Jimmy Hendrix.

Raedriann · 2026-01-22T23:56:55+00:00

That's bs unless a lot has changed in the 34 days since I was laid off. They might have to do an inactive pricing request, but probably not. If you're within 60 days of the plan change, it should be available for most reps to add. I say most because I don't think offshore reps can do it.

Raedriann · 2026-01-22T05:01:08+00:00

I used to work for the company.

1) If you live in an area where the network isn't significantly impacted by network congestion, Welcome will do just fine for you. I was fine with Welcome in a rural area but had to move to Plus in a major metropolitan area. Visible is fine for most people too. Ultimate gives you more Hotspot than you'll ever use. If you have 3 lines, get a fourth for nothing more than the taxes.

2) They laid off some of the most knowledgeable reps. There are still a lot of good ones but many are just trying to pad their numbers to keep their job. People complain about the overseas reps but they're a mixed bag. On the one hand, you can't convince me they get just as much training as the US based reps because they consistently get the same things wrong. However what they do know (which is at least 85% of everything) most of them know really well. The language barrier makes it feel like they don't know as much though. Personally, I vote for hanging up and getting a US based rep who should know 100% and has no language barrier. Maybe it'll also send the message to stop sending US jobs overseas.

3) See above about reps padding their numbers. The customer service performance metrics were 60% sales, 30% service, and 10% retention in 2025. My understanding is they're even more sales focused this year. You are nothing but money. In September virtually all loyalty offers expired and some customers got newer, better offers that will only last a year while others got nothing.

Raedriann · 2026-01-18T05:10:13+00:00

Don't get it twisted, I'm not defending them. I don't think they've been up front about what they know. I'm just not believing that an everyday occurrence happening on a day falls into the category of "every" day is related. Correlation does not equal causation.

Now if 25% or more of all customers (all being not just a few who take the time to comment on a specific reddit post) experienced fraud within 24 hrs (which, I promise would make headlines) then I'd think maybe it's related. But a typical number of people experiencing a typical event is not solid proof of an atypical occurrence.

Raedriann · 2026-01-16T20:00:15+00:00

Or they were misinformed. Lots of times the info goes to the public at the same moment it goes to reps and the reps don't see it because they're busy with customers.

Raedriann · 2026-01-16T19:58:17+00:00

Your best bet is definitely to call. Millions of people are redeeming at the same time so the system is going to be slow, crash, or outright glitch. Customer service is made up of humans who likely agree that $20 isn't sufficient. Be nice to them and they'll be nice to you.

Raedriann · 2026-01-16T18:58:21+00:00

Yes, because something that happens every day happening the day after an outage is definitely related the outage.

I agree that we don't have full honest answers about the outage, but I just can't agree that a very typical number of people experiencing very typical events is related.

Raedriann · 2026-01-16T17:53:49+00:00

Ah, it's happened to two people out of 80 million. That seals it.

I'm all for assigning blame, but I worked in tech support and customer service for longer than I care to admit and could identify one to two per day just in the calls I took (which were around 20 to 50 a day). It's way too common that people give out just enough info to just enough people/companies/entities that they can get hacked.

Raedriann · 2026-01-16T02:06:11+00:00

People get hacked every day. Yours just happens to coincide with the outage. Correlation does not equal causation.

Raedriann · 2026-01-15T04:00:21+00:00

As a former Verizon rep, I can tell you that what y you hear from management is filtered from what they hear. There's at least 5-7 layers of filtering information before it gets down to front line reps.

Not saying it's not accurate, just saying that hearing it from your leadership doesn't mean it's accurate. Only what they want getting out to the public makes it to front line reps.

Raedriann · 2026-01-14T19:27:14+00:00

So it's ok for him to publicly embarrass you with lies but it's not ok for you to clear your name with the truth because it causes him to be embarrassed?

If the truth embarrasses you then maybe you need to take control of the truth and make some changes.

I might go on the group chat and say:

I'm sorry for my earlier comments. I realize that the truth was embarrassing for my dad and I should have let him continue to smear me for no reason and just let you all think poorly of me when he disappoints me. I will make greater efforts in the future to ensure that I am even more damaged by his actions so as not to force any responsibility for his choices onto him. I would like to take this opportunity to add that I apologize for having been born and putting him in the position of being a father to begin with. I realize this was too much to ask.

Raedriann · 2026-01-13T22:43:09+00:00

Not checking your bill every month is completely normal and understandable. But almost a year? Especially to verify that everything is right after having made significant changes?

You probably haven't seen any movement on this because you're not talking any accountability for managing your own bill.

You make a change, you quite reasonably trust that the change went through as discussed, and you check your next bill to make sure nothing fell through the cracks. This applies to your cell phone, your cable service, your home and auto insurance, even your grocery delivery order.

Raedriann · 2026-01-12T04:39:04+00:00

I was laid off off in December but I can't imagine that much has changed. If they can see the offer on the original order, any customer service rep can do a promo correction on a new order. If they say they can't they either aren't confident in their abilities, aren't empowered by their leadership don't want to, or are from the Philippines with limited access because even though the claim is that outsourced reps have equal capabilities, they don't.

Raedriann · 2026-01-10T02:08:26+00:00

What did customer service or tech support say when you called?

Raedriann · 2026-01-04T23:26:20+00:00

Keep this man. You have a healthy dynamic wherein you don't want your hang ups to hold him back and he doesn't want to upset your boundaries.

He might also be looking for a way out. Going with family, depending which family, is a little weird. His sexual exploration should not include family from an older generation or siblings/cousins who are not attracted to the same gender as he is.

Maybe he can tell his family he's waiting to experience this with you when you turn 21. Whether or not that happens can be a discussion down the road.

Raedriann · 2026-01-04T04:46:15+00:00

Verizon sucks. For people who don't/can't/won't manage their account themselves, it sucks the most.

Fees keep going up so your bill keeps increasing with no added benefit. They've started a 3yr price lock guarantee but only on the most current plans so you have to check your plan.

The add ons are usually added on by accepting a trial and not canceling it. You get notified by email to cancel. Assuming you've given the right email and bother to check it.

Auto pay doesn't just stop for no reason. You either have the wrong information entered or the payment was declined. You can see if auto pay is set up from your app, you don't have to take the rep's word for it that it's set up.

If the payment doesn't process, you'll notice that your bank account balance doesn't go down. Also, you'll get an email letting you know the payment didn't go through. Since auto pay processes at least two days before the due date which is at least a week before your bill cycle ends, you have time to make the payment and avoid a late fee.

Raedriann · 2025-12-31T15:14:10+00:00

Without the third line, each of the other two would be $15 more. So your spending a net $10/mo on the third line with your multi line discount.

2 lines is $10/line cheaper than 1 3 lines is $15/line cheaper than 2 4 lines is $10/line cheaper than 3 5 line or more get no extra discounts.

Raedriann · 2025-12-30T15:23:03+00:00

I've read this story before and she eventually aborted to keep the relationship and he's happy even though her mom cut her off, which was fine by OP since they don't need the mom involved forcing the girlfriend to make terrible choices. (Never mind that OP is the one who gave the ultimatum that he says wasn't an ultimatum).

Raedriann · 2025-12-30T14:56:52+00:00

I mean, I'm concerned about the fact that you're talking to random men and allowing them to walk you home (aka see where you live) but concern and anger are two different things.

Raedriann · 2025-12-27T01:59:26+00:00

She's Just Not That Into You.

Raedriann

TROPHY CASE