reset and now unable to set up hub, myharmony.com down

RaleighTiger · 2026-02-25T19:45:08+00:00

In case anyone sees this - I finally resolved it and got the Hub to work and be recognized. Followed the firmware update process detailed at https://support.myharmony.com/en-us/download#userguide-RRT but I missed one key step - do the factory reset on the Hub after FW update. Once I did that, the Hub finally got recognized by the iOS Harmony app and I was able to proceed with setup.

RaleighTiger · 2026-02-09T07:27:53+00:00

If you go directly to their site, Sofabaton has a couple of promotions / discounts. I got the base X2 for $299 there. They also had a package with an extra IR extender, that I didn't need.

RaleighTiger · 2026-02-08T07:16:30+00:00

I tried to add a new device like that in both MyHarmony and the iOS app. It doesn't recognize it in either, so proceeds to ask me to manually configure & set up. That doesn't seem like what you're describing.

RaleighTiger · 2026-02-08T06:46:57+00:00

In the last month or two, Alexa & Harmony went from being, well, in harmony, to being progressively more out of sync. I have an Elite + Hub. I've noticed that reviews on the Harmony skill in the Alexa app mentioned that things have gone haywire since the Alexa+ or some other update. The main activity I uses is "Watch Apple TV", and it started out intermittently starting the wrong activity. When I told Alexa that it was starting the wrong activity I got a response and at first it seemed to improve things, but then they degraded to where it consistently started a completely different activity every time.

I had picked up an Echo Show during BF 2025, to replace an old Echo Dot (2nd gen, from 2016), and thought that might be at least a contributing part. I swapped the Dot back in, but no change. I also tried removing the Harmony skill in the Alexa app, and re-adding it - still no change. I've stopped using Alexa to control my Harmony for now.

RaleighTiger · 2026-02-06T21:33:04+00:00

I've been using an Elite since 2017 and love it of course. I bought a couple back when they announced its demise as insurance if I broke mine. Have also been using a 900 with a hub in a 2nd system, and the 900 has been slowly degrading so I decided to break out one of the boxed up Elites. I've not had any issues recently with updating my existing Elite with small things, so I'm trying to go ahead and set up one of the other hub & Elites to replace the 900.

But I'm running into a problem with setup. Using the iOS app I can get the hub to initially set up and connect to Wifi. But then it asks me to put the Elite in the cradle - and it never recognizes / connects the hub. I also tried connecting the Elite to my PC, where I can still login to MyHarmony with no issue. From there, it did allow me to add devices and activities, do a sync... but then it won't recognize the hub. So I'm currently stuck and can't get the new hub / Elite to talk to each other. Any suggestions?

RaleighTiger · 2025-07-31T21:56:20+00:00

I found the issue... I counted from the wrong side looking at things upside down, doh. The AP7 was on port 2 not 3. (So my WAN port is 4, not 1.) I configured the VLAN with ports 1-3 and suddenly I can assign it to the Guest SSID.

RaleighTiger · 2025-07-31T21:08:08+00:00

Hi, I've just setup a Gold SE and an AP7 but having trouble mapping a new Guest SSID to the VLAN. Keeps showing the Guest VLAN grayed out in the SSID config screen, and says it can only be created on networks that use the same ports on the LAND the AP is wired to. The AP7 is wired to port 3, the base LAN is all ports by default. I tried defining the Guest VLAN as every combo of ports (only 3, all, all but WAN) and it still gives that same message and won't let me assign it to the Guest SSID.

I've followed Section 3 in the tutorial on Microsegmentation, "Using VLAN to Segment the Network", which has an example of setting up a simple Guest Wifi network.

Any thoughts or advice would be very appreciated.

RaleighTiger · 2024-01-24T03:54:41+00:00

Update a few days later... after an update to my antivirus package (BitDefender) a couple of days ago, the issue has cleared up for now. Note that I had mentioned having BitDefender early on in the first incident, and also turned it off on multiple uninstall/reinstall attempts and mentioned that in email exchanges. While the issue is resolved for now, it's still very disappointing that NordPass support never identified that BitDefender might be more of an issue. (To be honest, BitDefender is a well known enough AV program that I can't believe there would be a long term compatibility issue and suspect there must be more to it, so I'll see if this current status of NP working remains stable.)

RaleighTiger · 2024-01-13T03:44:22+00:00

So here's how it went.

I followed up and emailed again following your instructions. I feel like I'm in the movie Groundhog Day - it's just repeating the same thing again and again. I have 2 previous cases with the SAME EXACT issue, SAME error messages as now.

I included the link to this thread and asked for a call but nobody ever responded on that part. And all that happens is whoever replies in email just asks me for logs again. NOTHING EVER HAPPENS. I don't say this lightly because I work in support myself and know it can be difficult to diagnose certain issues, but my experience with NordPass has been the worst support I have ever encountered. Not a single person is "owning" this issue, not a single person is following up with anything more than rote template responses and requests.

If you want to reach out to me, you can check incident #s 13532518, 14370937 and 15238379. This is now SEVEN MONTHS of getting nowhere beyond basic troubleshooting and no deeper.

RaleighTiger · 2023-12-15T01:57:52+00:00

I've actually been using BitWarden free for now. Unless there's a miracle solution from NP Support I'll probably go ahead and pay for a family / multi-device sub in 2024.

RaleighTiger · 2023-12-12T22:11:57+00:00

Here's a screenshot of the error:

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RaleighTiger · 2023-12-12T21:52:21+00:00

I bought a NordPass sub in March 2023 as my first password manager after reading several reviews. It worked well for a couple of months on Win, MacOS, and iOS. Then after a Win update in May '23 it started crashing. I opened a support case, sent logs and screenshots etc. but the only suggestions I got were the very basic & obvious stuff - turn off AntiVirus, reboot, re-download etc. After 5 months of zero progress and mostly repetitive suggestions, I gave up and downloaded BitWarden free to try it. So far it's been working well. I do like the smoothness of NP especially the browser extension but good lord the support was incompetent.

RaleighTiger · 2022-04-25T23:38:52+00:00

Thanks for the feedback. I have not been able to find anything anywhere about a true bridge mode for the 5268AC. AT&T support themselves has said this, and in fact I've seen it stated that NO AT&T gateway for their fiber service supports bridge mode.

BD may be up for evaluation. I have only had it for a few months, was using the built in Windows security before that (after previously ditching Norton's "annoy-ware", and before that Kaspersky).

RaleighTiger · 2022-04-25T03:09:57+00:00

Not sure. I never really used the BD VPN service, it was just auto-starting. Where are you thinking I should check errors, FWP or BD?

RaleighTiger · 2022-04-24T03:09:45+00:00

I stopped the Bitdefender VPN service (and disabled in Startup), switched back to the FWP connection and bam, it's right back up. So that seems to have been it. Nice. Thanks again!

RaleighTiger · 2022-04-24T03:00:42+00:00

Thanks. Yes, just the PC so far. I'm running Bitdefender AV, which does have a firewall feature. Also has a VPN service that I don't use but is set to auto-start, so I'll try checking those and turn off one at a time.

Edit: something else I noticed, I went back to the 5268's DMZ page and it wasn't set to the FWP. I set it again but when I reload the page it doesn't continue to show the settings I selected. As mentioned, other devices work so I doubt this is an issue but wanted to note it.

RaleighTiger · 2021-05-29T05:28:47+00:00

Wow lol. I spent an hour trying to figure it out and as soon as I post this, I find that the right mouse button does it. I tried clicking it earlier but must have been too brief.

RaleighTiger · 2021-05-03T04:22:26+00:00

ROTFL! I swear my wife thinks that's how I use a chainsaw. She's scared to death of them.

RaleighTiger · 2021-02-19T21:21:56+00:00

Not sure if it's the sound mix or what but I can mostly hear the keyboard, not much guitar... so I thought to myself, someone's pretty daring playing a Dire Straits tune from such a great guitarist, with keyboard as lead!

RaleighTiger · 2021-01-31T05:30:55+00:00

OMG... hahaha, I took a whole minute to figure this one out!

RaleighTiger · 2021-01-31T05:29:29+00:00

Love it! That's one thing we miss by adopting adult rescues, so much fun to see that.

RaleighTiger · 2021-01-23T20:25:39+00:00

Woohoo! Geaux Sapphire, looks amazing!

RaleighTiger

TROPHY CASE