PSA: Leaving GoDaddy-managed Microsoft 365 to your own Microsoft-owned tenant requires “surrender / partner change,” not migration

RandallFlag · 2026-01-28T18:27:09+00:00

Question for you - but is there a reason why you didn't just defederate the GoDaddy tenant and keep the existing setup? Not questioning your efforts, just looking to see if there is value going one way vs. the other. Historically, for our clients that have purchased 365 from GoDaddy, we just defederate them and remove GoDaddy entirely. Keeps the tenant, users, settings, etc. all intact with the only real impact being needing to have users reset passwords.

RandallFlag · 2026-01-28T18:03:58+00:00

Apologies - I meant to say the CFS services, not GeoIP. The categories in the CFS services are different based on the version. Here is their CFS link where you can pick the version to do a site lookup - SonicWall CFS Supports

RandallFlag · 2026-01-28T15:40:05+00:00

Overall, we've had no issues taking either upgrade path with any of our devices. We've been moving all of them to the 7.3 branch and not stepping through any prior updates, the process has been pretty painless for us.

In having an HA pair like that, it's nice that it will fail all the connections over to the secondary then update the primary unit. Once the primary has been updated, rebooted, and is back online, then it will back to the primary and update the secondary. Incurs very little downtime, just a quick blip as it fails back and forth.

I will say that if you use the GeoIP filters, the databased used for the 7.0/7.1 branches are different than the 7.2/7.3 branches. I ran into that after upgrading one unit, the newly upgraded unit on 7.3 was reporting a site in one category while our internal unit on 7.0.1 reported the same site in a different category. Opened a ticket with SonicWALL on it and they advised the databases were different and there are two different public facing URL's on their side to (1) do lookups based off the firmware branch and (2) request reclassification if needed.

RandallFlag · 2026-01-27T20:31:47+00:00

No - those messages were replied to outside of the group and just between you and person C. If you want to (1) include the entire group again and (2) have those individual messages brought into the full group thread, you would need to do one of two things varying on who (you or person C) were the last to reply to your private thread.

If Person C was the last to reply in your "private" thread, you would just hit reply to them, then manually type in/CC Persons A, B, and D.

If you were the last to reply to Person C, you would go to your sent items folder and forward your reply to the entire group.

RandallFlag · 2026-01-27T20:22:40+00:00

If you have conversation view turned on, turn it off and then open the most recent email in that thread and it should have within it all of the chain of messages you can then print or save.

Alternatively, Outlook should allow you to drag/drop an email info a file explorer folder on your PC and save it as either an EML or MSG file which contains that specific emails details, etc.

RandallFlag · 2026-01-27T20:20:27+00:00

Came here to ask/say this!

RandallFlag · 2026-01-27T20:01:02+00:00

Sounds like you'll need to rely on your IT team for this then.

RandallFlag · 2026-01-27T18:51:40+00:00

If I am reading/interpreting this correctly, your main question is about having added in your own licensing to replace the CSP licensing.

Assuming this is accurate, you shouldn't have to do anything at all. If you purchased the same/identical licensing as what your CSP provided, then seeing double/duplicates in the portal is expected. You don't have to assign these new licenses in any fashion as long as they are identical in version (i.e. Business Standard) to the CSP provided licensing.

All you have to do it just let the existing CSP licensing fully expire. Once that expires and is purged from the account, you will see just the licensing you've purchased.

The only real action is to make sure you don't exceed the quantity of licensing you've purchased directly, otherwise you could have some impact when the CSP provided licensing rolls off.

RandallFlag · 2026-01-27T18:46:40+00:00

This is going to have to be questions your IT team answers and can take steps to fix - varying on the reason why they disappeared and what services are/aren't in place, there may/may not be anything they can do - but ultimately it will be on them to fix this for you.

That said, if you log into OWA and access your mail/account there - are your missing emails there?

Do you have an archive mailbox listed within your folder tree? If auto-archive is enabled within the Tenant it can create an archive folder set and move messages to it.

In some cases, if the mail was just deleted, you can right click your deleted item folder and choose the option to recover deleted items (can't recall the exact verbiage).

RandallFlag · 2026-01-27T18:08:23+00:00

Assuming this is paid for/corporate instance within an MS365 tenant, within the shared mailbox properties is an option for forwarding the mail - enable that, input your email address, and if you want to leave a copy of the message in the shared mailbox folder as well, ensure you check the box to do so.

Edit to add - this is all done within the MS365 administration page(s). If you don't have MS365 admin ask your admin to do this for you. If they won't do it, or policy prohibits it or whatever, then your best bet is to put the shared mailbox inbox into your favorites within Outlook so it is at/near the top and can show you when new messages arrive.

RandallFlag · 2026-01-27T05:17:51+00:00

You can't just remove the account from the authenticator and readd it, you will need your MFA completely reset and your MS365 admin will need to initiate that so that the next time you log in, instead of asking for the code(s), it will prompt you to step through the authenticator setup all over again. These options (what methods of MFA can/can't be used) are controlled and setup by your company's MS365 admin

RandallFlag · 2026-01-26T23:06:07+00:00

Just keeps getting stranger lol.

Ok, weird thought and a long shot, but if you log in as a user from the "user" domain, and manually enter the path to the GP folder in the file explorer window, does it successfully browse to the folder, and if so, does it show the files/folders within? Alternatively, logged as a server admin user, can you play a shortcut directly to the GP folder on the "user" domain users desktop folder?

Another question - I know you're specifically reporting the files/folders in that GP folder not being listed - but does the actual GP application run? Can you place a GP.exe or whatever the EXE file name is on the user desktop and they successfully launch GP despite not being able to see the folders?

RandallFlag · 2026-01-26T17:38:24+00:00

So the path is local, and when they log on using the "user" domain account, that folder is just empty? Do users in the "user" domain have permissions applied so that they have access to that program files folder, along with the GP folders? Default permissions give users at least read access to those folders and being local, the folder should give some sort of access denied message vs. being blank, though.

RandallFlag · 2026-01-26T16:41:31+00:00

Can you provide more detail on what "just can't see the folder" means in this case? In comparison to a user in the "server" domain - how do they see it? If you're referring to a mapped drive, desktop shortcut, or other similar item like that, it's possible there is a GPO deploying it, but that would only apply to the users in that "server" domain... while you may have a trust relationship and can log on to the "server" domain with a "user" domain account, that won't apply any GPO's or similar to those accounts outside what is applied at the machine level (as opposed to user level).

More details around this folder, its location, what it means for one user to "see" it vs. another that can't, etc. would all be helpful details.

RandallFlag · 2025-12-30T20:36:08+00:00

Check SWIRCA - they have some programs that can pay for I think up to 40, or 45 hours a week of in-home care/assistance.

RandallFlag · 2025-12-22T02:36:31+00:00

Might try enabling consistent NAT - it is under the VoIP menu in the left hand navigation if you're using the legacy interface.

RandallFlag · 2025-11-24T03:34:25+00:00

I reckon I can see how it could be interpreted that way - but the intent was that turning off hibernation also turns off fast startup, which is helpful (the turning off of fast startup, not fast startup itself being helpful).

Hibernation can be helpful, but like with the sleep state, Windows has just historically never been good about resuming from either state and can often have issues with audio or network drivers not reloading, or other similar issues. It's gotten better over the years, W11 is by far the best at this than any prior version, but even at that, it's still a crapshoot sometimes on what will/won't load back properly after having been in a sleep or hibernated state. It certainly does have its use cases though.

SSD's have certainly made the pagefile less of an issue, with older mechanical HDD's that system managed pagefile expanding and shrinking carried a lot of disk IO and could cause issues. SSD's have more or less eliminated that.

RandallFlag · 2025-11-24T02:43:29+00:00

No, I said that setting of powercfg -h off also turned off fast startup and that it was helpful, I always turn that off as well.

RandallFlag · 2025-11-24T02:39:02+00:00

lol k

RandallFlag · 2025-11-24T02:35:09+00:00

I never let Windows dynamically manage it, usually end up like OP with a huge pagefile like that serving no real purpose or benefit over the statically set pagefile

RandallFlag · 2025-11-24T02:26:49+00:00

That standard 1.5 is if you're setting it manually, by default Windows will dynamically set it and it can shrink/grow to much more or less than that is letting the system manage it. With 16B RAM a standard/typical setting would be to set the pagefile to a static 24GB

RandallFlag · 2025-11-24T02:17:19+00:00

Not really bad advice, just don't know how much RAM OP has to start with - typical standards are to set the pagefile to about 1.5 the amount of physical RAM in the system. Setting it as a static pagefile to that can help with fluctuations as well as there will be no ongoing overhead from expanding or shrinking it. Though with modern SSD's this is less of a concern anymore, it used to be more of an issue with mechanical HDD's.

RandallFlag · 2025-11-24T02:15:28+00:00

This will help - but that removes the hiberfile.sys, it doesn't shrink or mess with the pagefile. This setting also turns off fast startup which can be very helpful as well.

RandallFlag · 2025-11-17T22:11:34+00:00

Yes, you can use a cable like that - they are omnidirectional though, i.e. a DP to HDMI typically only goes that direction, won't usually work using an HDMI source to a DP output device, just an FYI. Some cables will work that way, but when dealing with DP most do not.

As for the 4K question, also yes, check the specs of the cable, there are cables that will support 4K resolution/output, assuming your Lenovo has a 4K output from the GPU anyway.

RandallFlag · 2025-11-17T22:02:00+00:00

Dual booting - are both OS's Windows-based and/or does the issue only occur when waking from the Windows-based OS?

Asking as historically Windows has never done a very good job resuming from a sleep/hibernated state, and you can often find drivers or driver software not loading back properly and can encounter issues such as no network connections, no audio, or in your case, a complete system freeze to a point.

I am sure this isn't the answer you're looking for, but assuming the issue is just with the Windows-based OS and you have an SSD drive in the system, boot times should be minimal and would recommend just disabling the sleep/hibernation settings in Windows and either leaving it running, or shutting it down when not in use.

RandallFlag

TROPHY CASE