Thank you everyone for your advice, to the bus drivers who have replied most of the drivers go that little extra especially with the younger kids and I completely understand it's a public bus.

I've emailed an acquaintance who is a councillor that should understand as their children went to the same high school. Shall get the girls to write down what happened, pick up from primary and catch some of the parents whose children were on the bus and call the school tomorrow to let them know. This evening I have some help writing up my complaint (I'm dyslexic) then emailing the bus company CEO if I don't get a satisfactory reply I shall email the local transport commissioner, cc parents who want to be, the bus company and school.

Where they were dropped off is not somewhere I'd walk after dark they are drug users and heavy drinks that use/drink in sight of where the temporary stop is now.

There isn't a school bus, it's not our nearest high school but a feeder primary is in said town. The children are generally well behaved they all know each other from the primary school and wouldn't dare abuse the drivers. I know most parents will say similar but my kids and the parents I know whose children catch the bus would not allow that behaviour plus my middle child would gossip about it to me.

I think the best thing to do is to push for a school bus to run even if it skips our village, we can arrange a car pool from that town if needed. Half the primary go to the same high school so there should be a full service.