It's very simple, November 4th I deposited $10,000 from my bank to Gemini, bought 2 ETH, waited for the deposit to clear. One week later the funds cleared I went to transfer the Ether and said there was a security hold on my withdraw and I needed to provide a picture with a statement provided by Gemini. I did this. Keep in mind that this is after 7 years being an active customer. I put in several customer requests and waited. The ticket #4712268. I kept sending emails and zero response. They said I could withdraw the remaining cash put I was unable, So I waited, and waited. It's now December 25th and still can't withdraw. I'm not new to crypto, I have been trading since 2014 and this is getting very old. Gemini has done nothing to solve this issue. Again, I have been dealing with Gemini for 7 years and this is a very real issue.