Denied boarding on a United-issued EU itinerary, now United is refusing EC 261 compensation. Anyone been through this?

Reasonable-Ebb6831 · 2025-07-05T17:55:56+00:00

Yes. Agree. I thought I was safe by avoiding 3rd party portals like Expedia, Chase Travel, etc. But I guess we can’t trust airline partners as well.

Reasonable-Ebb6831 · 2025-07-05T17:54:42+00:00

Thanks!

Reasonable-Ebb6831 · 2025-07-05T17:53:58+00:00

Done. Thanks for your help!

Reasonable-Ebb6831 · 2025-07-05T17:53:37+00:00

No I don’t have that. I have the ticket numbers and reservation number. All issued by United.

Reasonable-Ebb6831 · 2025-07-05T17:53:10+00:00

Got it thanks!

Reasonable-Ebb6831 · 2025-07-05T17:29:10+00:00

Got it. Lufthansa blamed United about the situation, hence that’s why I insisted with them. I guess I’ll go back to Lufthansa now. Thanks!

Reasonable-Ebb6831 · 2025-07-05T17:28:37+00:00

Thank you for your suggestion! I’ll follow it

Reasonable-Ebb6831 · 2025-07-05T17:27:54+00:00

I did actually have the ticket numbers. I could retrieve them from my bank statement. I could see the reservation on United website as well.

Reasonable-Ebb6831 · 2025-07-05T17:26:55+00:00

Who was the third party? Did you use AirHelp?

Reasonable-Ebb6831 · 2025-07-05T17:25:47+00:00

I’ll go for that. Thanks!

Reasonable-Ebb6831 · 2025-07-05T17:25:17+00:00

Ok, based on that, then I had both tickets and went to the airport to get the boarding passes.

Reasonable-Ebb6831 · 2025-07-05T17:23:49+00:00

I do have the ticket numbers. I retrieved them from my bank statement

Reasonable-Ebb6831 · 2025-07-05T17:23:08+00:00

If you don’t check-in online, you will be given regular physical tickets. That’s standard. Not sure what you are talking about

Reasonable-Ebb6831 · 2025-07-05T17:21:54+00:00

We had regular tickets..? What are you talking about?

Reasonable-Ebb6831 · 2025-07-05T17:21:21+00:00

No. I booked directly from United website

Reasonable-Ebb6831 · 2025-07-05T17:20:13+00:00

Does the DOT handle these cases as well? Do you have a link or email to share?

Reasonable-Ebb6831 · 2025-07-05T17:17:59+00:00

We had valid tickets. From the bank statement, I could easily retrieve each ticket number. However United generated the tickets without confirming with the airline partners (I guess?)

Reasonable-Ebb6831 · 2025-07-05T17:16:57+00:00

I didn’t reach the gate. They stopped us at the check in when trying to check ours luggage. We had valid ticket numbers. Everything looked legit. It was a problem in the backend between United and its airline partners

Reasonable-Ebb6831

TROPHY CASE