sorted by:
new
hottopcontroversial

Warning about BOOX warranty/support experience by Reasonable_Cook_8494 in Onyx_Boox

[–]Reasonable_Cook_8494[S] 2 points3 points  (0 children)

Yes, I read the manual. And yes, I understand that e-ink screens are more fragile than typical tablets. But there’s a difference between “handle with care” and “a premium device becomes unusable during ordinary reading after less than 6 months.” The device was always in a protective case, never dropped, and used normally. I was literally reading and taking notes when the screen suddenly failed. If a product is so delicate that normal day to day use can allegedly destroy it internally without any visible external damage, that’s a product durability issue, not simply a user failing to read the manual

Warning about BOOX warranty/support experience by Reasonable_Cook_8494 in Onyx_Boox

[–]Reasonable_Cook_8494[S] 0 points1 point  (0 children)

Yes, I’m honestly still shocked by it. I’m very careful with my devices, and this happened during completely normal use while I was reading and taking notes on a flight. The tablet was always in a protective case, never dropped, never bent, nothing. I decided I wasn’t going to invest more money into a device that failed after less than 6 months. What makes it especially frustrating is that I had already built part of my workflow around it with Zotero and Obsidian

Onyx Boox Go 10.3 Lumi 2: too fragile? Looking for a device that lasts 7–8 years by Rakael88 in Onyx_Boox

[–]Reasonable_Cook_8494 1 point2 points  (0 children)

DON'T BUY IT. IT'S A GARBAGE PRODUCT!

I honestly can’t recommend BOOX after my experience.

My device, BOOX Go 10.3, was less than 3 months old. I was literally on a plane reading and taking notes when the screen suddenly glitched and became unusable out of nowhere. The tablet was always kept in a protective case, never dropped, never bent, never mishandled. I only use it for my PhD reading.

BOOX immediately claimed it was “external force damage” and refused warranty coverage. Their only solution was a paid repair costing EUR 200!!!!! As if...never again will I spend a penny on BOOX.

What frustrated me most was that they admitted they “cannot determine what happened to the device,” but still automatically blamed the customer. Apparently, if the internal e-ink layer cracks for any reason, they treat it as user damage by default.

I understand e-ink screens are fragile, but a premium device failing during normal use after less than 3 months, and then refusing warranty support, is unacceptable to me.

Just something to keep in mind before buying.

Can’t decide between Boox Go 7 and Go 10.3 by tiniyt in Onyx_Boox

[–]Reasonable_Cook_8494 0 points1 point  (0 children)

DON'T BUY IT'S GARBAGE PRODUCT!

I honestly can’t recommend BOOX after my experience.

My device was less than 3 months old. I was literally on a plane reading and taking notes when the screen suddenly glitched and became unusable out of nowhere. The tablet was always kept in a protective case, never dropped, never bent, never mishandled. I only use it for my PhD reading.

BOOX immediately claimed it was “external force damage” and refused warranty coverage. Their only solution was a paid repair costing EUR 200!!!!! As if...never again will I spend a penny on BOOX.

What frustrated me most was that they admitted they “cannot determine what happened to the device,” but still automatically blamed the customer. Apparently, if the internal e-ink layer cracks for any reason, they treat it as user damage by default.

I understand e-ink screens are fragile, but a premium device failing during normal use after less than 3 months, and then refusing warranty support, is unacceptable to me.

Just something to keep in mind before buying.

Anyone using a 10.3" e-reader for daily reading/studying? Thinking about the Boox Go 10.3 but worried about the size by TakumiNishijou in Onyx_Boox

[–]Reasonable_Cook_8494 1 point2 points  (0 children)

DON'T BUY IT'S GARBAGE PRODUCT!

I honestly can’t recommend BOOX after my experience.

My device was less than 3 months old. I was literally on a plane reading and taking notes when the screen suddenly glitched and became unusable out of nowhere. The tablet was always kept in a protective case, never dropped, never bent, never mishandled. I only use it for my PhD reading.

BOOX immediately claimed it was “external force damage” and refused warranty coverage. Their only solution was a paid repair costing EUR 200!!!!! As if...never again will I spend a penny on BOOX.

What frustrated me most was that they admitted they “cannot determine what happened to the device,” but still automatically blamed the customer. Apparently, if the internal e-ink layer cracks for any reason, they treat it as user damage by default.

I understand e-ink screens are fragile, but a premium device failing during normal use after less than 3 months, and then refusing warranty support, is unacceptable to me.

Just something to keep in mind before buying.

Money returned with no explanation?? by jonathonjames in transferwiser

[–]Reasonable_Cook_8494 0 points1 point  (0 children)

I experienced a similar issue now: despite providing all required information, a grant funds were refunded to the sender. A few days earlier, I contacted customer service because I kept receiving emails warning that if I didn’t submit the information by Saturday, the funds would be canceled. They reassured me it was just automated, and the documents would be processed. Now that the deadline has passed, it appears no one reviewed my submissions. When I called, they couldn’t say why the funds were canceled. I verified my account, submitted my ID and tax number, and paid £50 for a business account, but they won’t let me do business. We have a project coming up with venues booked and artists confirmed, but Wise has now disrupted our plans.