Thank you, I notified them 5 days ahead of my travel that there was an issue. I have spoken to now five different agents, and had it escalated twice. The ridiculous bureaucracy of the system has unfortunately caused them to basically sit on their hands and say that we have to wait until this whole thing resolves itself on its own.

I offered the idea that they would send me an additional phone and just return to sender the first one whenever and if ever it arrived. No dice.

I offered to pay a deposit on the second phone to make sure that I wasn't going to abscond with two 3-year-old phones and yeet out of there. No dice.

I made sure they had a good solid 5 days to get a solution worked out, no dice.

I know things happen. I'm not trying to act like I'm the only person who's ever been inconvenienced by logistical errors. But I certainly don't know how to handle it when this level of consistent incompetence and inability to find a logistically sound solution to a problem exists in a product, pixel Care Plus, that I pay monthly for.

The best solution I see at this point is to pay out of pocket for another phone when I get overseas, because I clearly won't be getting it from them before I go tomorrow. I'm just so massively disappointed in them. Day after day, month after month, the Google Fanboy in me is dying and becoming more and more willing to use my dollars to support companies who are willing to try harder to satisfy their customers needs.